Operations Manager IELTS

2 weeks ago

Dhaka, Dhaka, Bangladesh Penston Education Group Full time ৳1,200,000 - ৳2,400,000 per year

Company Description

With a history spanning over a decade, Penston Education Group has established itself as a trusted leader in Bangladesh's education sector. Committed to excellence, innovation, and student success, Penston has become a cornerstone for learners seeking world-class educational opportunities and pathways to global achievements. Penston Education Group comprises Penston English Institute, Penston Academy, and Penston International Pathways, each dedicated to enhancing educational opportunities and supporting students in achieving their academic and professional dreams. Our mission is to empower learners and contribute to the advancement of education in Bangladesh.

Role Description

This is a full-time on-site role for an Operations Manager IELTS, based in Dhaka. The Operations Manager will oversee the day-to-day operations of Penston's IELTS preparation and testing services. This includes managing scheduling, coordinating staff, ensuring compliance with testing standards, enhancing customer service, and optimizing operational efficiency. The Operations Manager will also be responsible for liaising with partners and stakeholders, analyzing performance metrics, and implementing continuous improvement initiatives.

Qualifications

  • Experience in Operations Management and knowledge of IELTS testing standards
  • Strong leadership and team coordination skills
  • Proficiency in Customer Service and enhancing user experience
  • Analytical skills and the ability to optimize operational efficiency
  • Excellent communication and interpersonal skills
  • Proficiency in English; additional languages a plus
  • Bachelor's degree in Business Administration, Education Management, or related field
  • Experience in the education sector and familiarity with regulatory requirements is a plus

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