Operations Manager

2 days ago

Dhaka, Dhaka, Bangladesh 5e51d52f-b2fc-498b-8cd2-915f5ccf6b59 Full time ৳1,200,000 - ৳3,600,000 per year

Company Description

Graduate Track is a leading Student Visa Consultancy Firm in Bangladesh, offering comprehensive educational services to students interested in studying abroad in the UK, Canada, USA, Australia, Ireland, and New Zealand. Our mission is to provide the best opportunities for students to build a strong foundation for their future careers.

Role Description

This is a full-time on-site role for a Operations Manager at Graduate Track located in Dhaka. The Operations Manager will be responsible for overseeing the daily operations of the branches, managing staff, ensuring client satisfaction, and driving business growth through effective leadership and strategic planning.

  • Oversee daily operations across counseling, admissions, visa support, and client services
  • Ensure high-quality service delivery for students and international partner institutions
  • Develop and implement efficient operational processes and performance standards
  • Lead, mentor, and monitor team members to ensure accountability and performance
  • Resolve escalated client issues and maintain excellent relationships
  • Coordinate with universities, embassies, and other partners to strengthen cooperation
  • Support marketing activities including seminars, webinars, and promotional events
  • Provide regular operational and financial reports to top management
  • Recommend process improvements and implement relevant technologies
  • Contribute strategic input to drive agency growth and new partnerships

Qualifications

  • Strong leadership and management skills
  • 2-5 years Experience in the education or consultancy sector
  • Excellent communication and interpersonal abilities
  • Ability to set and achieve targets
  • Financial management and budgeting skills
  • Knowledge of student visa processes and international education systems
  • Bachelor's degree in a relevant field

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