Client Support Officer

14 hours ago

Dhaka, Dhaka, Bangladesh WEBNS Technology Ltd. Full time ৳300,000 - ৳600,000 per year

The Client Support Officer will act as the primary point of contact between WEBNS Technology Ltd. and its clients. This role focuses on maintaining strong client relationships, ensuring client satisfaction, and coordinating with internal teams to resolve issues efficiently. The position also involves handling front-desk responsibilities to ensure smooth client visits and office communication.

Job Responsibilities:

Client Service & Support (Primary Role):

  • Serve as the first point of contact for client queries, support requests, and follow-ups.
  • Maintain regular communication with clients to ensure timely updates on project progress, service requests, or issue resolutions.
  • Coordinate with internal departments (Development, Implementation, Accounts, etc.) to track client issues and ensure prompt responses.
  • Maintain client documentation, service logs, and CRM entries with accuracy.
  • Support the onboarding of new clients — ensuring smooth setup, training coordination, and documentation delivery.
  • Assist in preparing and sharing client reports, meeting minutes, and status updates.
  • Maintain a professional and empathetic approach while addressing client feedback and complaints.

Front Desk & Administrative Support (Secondary Role):

  • Receive and greet visitors/clients in a professional and courteous manner.
  • Handle incoming calls, emails, and messages; direct them to the appropriate departments.
  • Maintain visitor records and ensure smooth meeting arrangements for management and clients.
  • Provide general administrative support to HR and operations when required.

Qualifications & Skills:

  • Bachelor's degree in any relevant discipline.
  • 1–2 years of experience in client service, customer relationship, or administrative role (software/IT industry preferred).
  • Excellent communication and interpersonal skills (English & Bangla).
  • Strong coordination, time management, and multitasking abilities.
  • Proficiency in MS Office tools and familiarity with CRM or ticketing systems.
  • Friendly, organized, and professional personality with a problem-solving mindset.

Employment Type:
Full-time

Working Days:
Saturday–Thursday (9:00 AM – 6:00 PM)

Compensation & Benefits:

  • Subsidized Lunch.
  • Yearly salary review.
  • Mobile Allowance.
  • Festival Bonuses, Provident Fund & Gratuity (as per company policy).
  • Professional development opportunities and a friendly work culture.

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