Executive, Customer Service

2 weeks ago

Dhaka, Dhaka, Bangladesh American & Efird (Bangladesh) Ltd Full time ৳200,000 - ৳600,000 per year

About A&E:

As one of the world's foremost manufacturers of sewing thread, embroidery thread and technical textiles, A&E's global presence extends from Asia to Europe to the Americas.

A&E asserts its century-old commitment to its customers, producing high quality goods by embracing contemporary quality principles and practices. These principles have produced an environment that stimulates individual empowerment and initiative. Such a culture enables us to be a product innovator, a creator of consistent and reliable high quality products, and a company that delivers our comprehensive product line to customers right on time.

Employment Type:
Permanent

Vacancy:
01

Location:
Dhaka

Job Responsibilities:

  • Monitor customer accounts to identify overdue payments and outstanding receivables.
  • Follow up with clients via email, phone, and official correspondence to ensure timely collection of payments.
  • Analyze customer creditworthiness in coordination with the sales & customer service teams before approving credit limits.
  • Work closely with the sales and customer service teams to resolve disputes related to invoicing, delivery, or product issues that may delay payment.
  • Maintain accurate and up-to-date records of all collection activities and customer communications in Excel and internal ERP systems.
  • Prepare regular aging reports, collection forecasts, and recovery performance summaries for management review.
  • Escalate chronic defaulters or high-risk accounts to senior management and recommend appropriate actions (e.g, credit holds).
  • Support internal and external audits by providing documentation related to accounts receivable and recovery activities.
  • Ensure compliance with company credit policies and procedures while maintaining positive client relationships.
  • Contribute to the continuous improvement of the credit recovery process by suggesting automation or policy enhancements.
  • On time update LC / RTGS & other related payment in system & also update in weekly collection plan report.

Job Qualifications:

  • Education: Minimum BBA or MBA from a reputed university.
  • Minimum 1–2 years of relevant experience in the Credit Recovery or Collections Department of a Bank or Telecommunications company.
  • Advanced proficiency in Microsoft Excel, including strong knowledge of formulas, pivot tables, data analysis, and reporting.
  • Fluent in English, with excellent written and verbal communication abilities.

Application Deadline

  • 26 October, 2025

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