Student Customer Service Executive

2 days ago

Dhaka, Dhaka, Bangladesh YouthBees Full time ৳1,200,000 - ৳2,400,000 per year

Company Description

YouthBees is an E-Learning platform founded on April 21, 2021, by a group of forward-thinking youth. With a growing community of over 500 active members and campus ambassadors from renowned institutions across Bangladesh, YouthBees offers students the opportunity to develop new skills. Our organization thrives on passion and collaboration, hosting frequent events and activities that bring individuals together. Dedicated to fostering creativity and personal growth, YouthBees warmly welcomes members of all experience levels to explore our initiatives.

Work type: Remote

Role Description

This is a full-time, remote position for a Student Customer Service Executive. The primary responsibilities include ensuring exceptional customer support, addressing inquiries, resolving issues promptly, and managing overall customer satisfaction. The role also involves maintaining strong relationships with the YouthBees community, collecting feedback for service improvements, and collaborating with the team to enhance user experiences.

Qualifications

  • Strong interpersonal skills and the ability to effectively build connections and rapport with a diverse customer base
  • Expertise in delivering customer support and promptly addressing user inquiries
  • Proficiency in customer service practices with a focus on ensuring customer satisfaction
  • Experience in customer service management and problem-solving
  • Excellent communication skills, both written and verbal
  • Proven ability to work independently and remotely
  • Experience in working with online learning platforms or education-related services is a plus
  • Bachelor's degree in Communications, Customer Service, or a related field is preferred

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