Customer Service Representative

24 hours ago

Dhaka, Dhaka, Bangladesh BIGO Full time $10,000 - $20,000 per year

Bigo-IMO-Bangladesh-Customer Service Representative

Responsibilities

  1. Responsible for SVIP operations in the Bangladesh market, establishing effective communication mechanisms, resolving user issues, and improving satisfaction and user retention.
  2. Engage in deep communication with users to uncover real needs and promote product optimization and localized operation strategies.
  3. Plan and execute operation campaigns aligned with Bangladeshi culture to drive user growth and paid conversion.
  4. Assist the content and product teams in collecting, implementing, and executing localization requirements.
  5. Monitor market trends and continuously optimize user operations.

Requirements

  1. Proficient in English with strong cross-cultural communication skills.
  2. Passionate about user interaction, empathetic, and capable of proactively identifying and solving problems.
  3. Strong sense of ownership and self-motivation, able to independently drive projects in a fast-paced and dynamic environment.
  4. Familiar with or highly interested in voice chat platforms, with the ability to understand user behavior.
  5. Experience in social products, voice platforms, live streaming, or content platforms is a plus (but not mandatory).

About BIGO

WHO WE ARE

BIGO is a fast-growing Singapore technology company established in 2014.

Dedicated to creating a better-connected world for everyone, BIGO provides a portfolio of video broadcast and VoIP-related products and services powered by advanced Artificial Intelligence (AI) technology. The major products include Bigo Live, Likee (Formerly LIKE video), and imo, and the company now has over 300 million monthly active users in over 150 countries.

To enable people to showcase, discover, and stay connected, BIGO is devoted to continuously innovating its AI capabilities, allowing our users to enjoy a positive, healthy, and creative online environment.

At present, BIGO has 5 R&D centers, in Singapore, U.S.A., Middle East, India, and China, and over 20 offices around the globe.

For more information, please visit our website:

OUR MISSION

Connect the world and share beautiful moments.

OUR VISION

To be a content platform inspiring one billion people's lives.

OUR KEY TO SUCCESS

BIGO is dedicated to technology innovation. We own over 40 patents in VoIP/Video related technology, and over 60 patents are under the process of application.

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