Customer Service Officer

14 hours ago

Dhaka, Dhaka, Bangladesh Bangladesh Psychiatric Care Ltd. Full time ৳4,000 - ৳8,000 per year

Company Description

Bangladesh Psychiatric Care Ltd. (BPCL) is Bangladesh's first consultation center offering comprehensive psychiatric solutions to address mental health in conjunction with physical and spiritual well-being. Dedicated to providing international-standard mental health services under one roof, BPCL specializes in the treatment, management, and rehabilitation of a wide range of mental health conditions including psychiatric disorders, addictions, developmental disabilities, and psycho-social issues. The center is staffed by a team of globally recognized psychiatrists, promising young professionals, and expert psychotherapists for an integrated approach to mental health care. With a mission to be a one-stop solution for mental health needs, BPCL operates a specialized pharmacy for convenient access to required medications.

Role Description

  • Greet patients and visitors in person or by phone, create a welcoming atmosphere, and answer general inquiries.
  • Register new patients, collect necessary personal and referral information, and manage the registration process.
  • Schedule and confirm patient appointments, optimize provider schedules, and manage wait times. Answer and direct incoming phone calls, take messages, and handle correspondence.
  • Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Resolves all patients' questions or concerns via multiple media; the phone, email, online chat or social media

Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.

Always maintains a positive and

constructive attitude

Maintain and organize patient

records, manage the reception area, and perform data entry.

Contributes to team effort by

accomplishing related results as

needed.

Qualifications

  • Excellent interpersonal skills to build strong relationships with clients and team members
  • Experience in delivering outstanding customer service and ensuring customer satisfaction
  • Proficient in customer support, ensuring timely responses and addressing concerns professionally
  • Dedication to creating and maintaining an excellent customer experience
  • Strong communication skills, problem-solving ability, and a calm demeanor
  • Ability to work independently and collaboratively in a professional, on-site environment
  • Prior experience in healthcare or a service-oriented environment is an advantage
  • Bachelor's degree in a relevant field is preferred

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