Customer Service Specialist

5 days ago

Dhaka, Dhaka, Bangladesh Rizikরিজিক Full time ৳600,000 - ৳1,200,000 per year

About Rizik Food

Rizik Food —
আপনার নিরাপদ খাদ্যের বিশ্বস্ত সহযোগী

We are committed to ensuring purity, quality, and trust in every grain. At Rizik Food, we don't just deliver food — we deliver health, freshness, and care. Our mission is to make healthy eating easy and accessible for every household in Bangladesh.

Job Summary

We are looking for a Customer Support Executive to join our growing team. The ideal candidate will be responsible for handling customer queries, complaints, and feedback with professionalism and empathy. You'll be the voice of Rizik Food, ensuring that every customer interaction reflects our promise of safety, quality, and reliability.

Key Responsibilities

  • Respond to customer inquiries via phone, social media, email, and messaging apps.
  • Handle complaints and resolve issues promptly and effectively.
  • Maintain accurate records of customer interactions, feedback, and transactions.
  • Coordinate with the logistics and operations team to ensure smooth order fulfillment.
  • Follow up with customers to ensure satisfaction and build long-term relationships.
  • Provide daily and weekly reports on customer issues, feedback, and insights.
  • Assist in building FAQs, support scripts, and communication guidelines.
  • Contribute ideas to improve the customer experience journey.

Qualifications & Skills

  • Bachelor's degree in any discipline (Business, Marketing, or Communication preferred).
  • 1–2 years of experience in customer support, call center, or e-commerce preferred.
  • Excellent communication skills in Bangla and English (written & spoken).
  • Strong problem-solving ability and positive attitude.
  • Proficient in MS Office, Google Workspace, and social media communication tools.
  • Patience, empathy, and professionalism when dealing with customers.
  • Ability to work in a fast-paced environment and handle multiple tasks.

Work Environment & Benefits

  • Friendly and supportive working environment.
  • Office Location: Niketon, Dhaka.
  • Opportunity to grow with a fast-expanding food brand.

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