Customer Service Specialist

2 days ago

Dhaka, Dhaka, Bangladesh Rizikরিজিক Full time ৳600,000 - ৳1,200,000 per year

About Rizik Food

Rizik Food —
আপনার নিরাপদ খাদ্যের বিশ্বস্ত সহযোগী

We are committed to ensuring purity, quality, and trust in every grain. At Rizik Food, we don't just deliver food — we deliver health, freshness, and care. Our mission is to make healthy eating easy and accessible for every household in Bangladesh.

Job Summary

We are looking for a Customer Support Executive to join our growing team. The ideal candidate will be responsible for handling customer queries, complaints, and feedback with professionalism and empathy. You'll be the voice of Rizik Food, ensuring that every customer interaction reflects our promise of safety, quality, and reliability.

Key Responsibilities

  • Respond to customer inquiries via phone, social media, email, and messaging apps.
  • Handle complaints and resolve issues promptly and effectively.
  • Maintain accurate records of customer interactions, feedback, and transactions.
  • Coordinate with the logistics and operations team to ensure smooth order fulfillment.
  • Follow up with customers to ensure satisfaction and build long-term relationships.
  • Provide daily and weekly reports on customer issues, feedback, and insights.
  • Assist in building FAQs, support scripts, and communication guidelines.
  • Contribute ideas to improve the customer experience journey.

Qualifications & Skills

  • Bachelor's degree in any discipline (Business, Marketing, or Communication preferred).
  • 1–2 years of experience in customer support, call center, or e-commerce preferred.
  • Excellent communication skills in Bangla and English (written & spoken).
  • Strong problem-solving ability and positive attitude.
  • Proficient in MS Office, Google Workspace, and social media communication tools.
  • Patience, empathy, and professionalism when dealing with customers.
  • Ability to work in a fast-paced environment and handle multiple tasks.

Work Environment & Benefits

  • Friendly and supportive working environment.
  • Office Location: Niketon, Dhaka.
  • Opportunity to grow with a fast-expanding food brand.

  • Associate Customer Service Specialist

    3 days ago

    Dhaka, Dhaka, Bangladesh Medtronic Full time ৳1,200,000 - ৳3,600,000 per year

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeResponsibilities may include the following and other duties may be assigned.Represents company to...

  • Customer Support Specialist

    5 days ago

    Dhaka, Dhaka, Bangladesh Byte City BD Full time ৳40,000 - ৳60,000 per year

    Company DescriptionByte City BD is dedicated to providing top-quality midrange and high-end laptops, gaming laptops, and premium accessories. We cater to tech enthusiasts with a selection of powerful gaming laptops and top-tier accessories. Our commitment to exceptional service extends both online and in-store, ensuring customers receive expert support and...

  • Service Specialist

    5 days ago

    Dhaka, Dhaka, Bangladesh TR Global Pathways Full time ৳600,000 - ৳1,200,000 per year

    Company DescriptionWelcome to TR Global Pathways, where your global dreams begin We specialize in helping students and skilled professionals unlock opportunities abroad through study abroad counseling, university admissions, skilled immigration and PR visa services for Australia and Canada, visa guidance, and application support. Our services also include...

  • Customer Service

    1 week ago

    Dhaka, Dhaka, Bangladesh B-GOLS LIMITED Full time ৳120,000 - ৳200,000 per year

    Company Description:B-GOLS Limitedis a Bangladesh-based freight forwarding and logistics company, offering end-to-end solutions in air, sea, road, warehousing, and customs services with offices in Dhaka, Chattogram, and Cambodia.Current Openings:Executive/Sr. Executive – Ocean/Sea Export (Dhaka)What We Seek:Proven experience in Freight Forwarding.Strong...

  • Customer Service Executive

    1 week ago

    Dhaka, Dhaka, Bangladesh Monico Technologies Ltd. Full time ৳900,000 - ৳1,200,000 per year

    Position Title: ExecutiveDepartment: Customer ServiceLocation: Dhaka, BangladeshEmployment Type: Full-timeWebsite: Number of Vacancies: 2About Us:Monico Technologies Ltd. is dedicated to delivering outstanding customer experiences and building long-term relationships with our clients. We are currently seeking a proactive and customer-focused Executive...

  • Customer Service Representative

    5 days ago

    Dhaka, Dhaka, Bangladesh T & S Buttons Bangladesh Ltd Full time ৳360,000 - ৳480,000 per year

    Company DescriptionT&S Buttons Polyester BD Ltd.is a leading button and garment accessories manufacturer in Bangladesh, specializing in high-quality polyester buttons for the global apparel industry. Backed by the international expertise of the T&S Group, the company combines advanced technology, strict quality control, and modern production facilities to...

  • Trainee - Customer Service

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Manohar Filaments Pvt. Ltd. Full time ৳216,000 - ৳228,000 per year

    Opportunity for FreshersPosition: TraineeDepartment: Customer ServiceRequirements:Education: GraduationExperience: Not RequiredWorking Hours: 9:00 AM to 6:00 PMCompensation & BenefitsSalary: 18,000-19,000 BDTBenefits: Provident Fund, Gratuity, and other benefits as per company policy.Apply: Subject Line: Trainee - Customer ServiceDeadline: October 7, 2025

  • Customer Service Executive

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Talent Centric Full time ৳1,200,000 - ৳2,400,000 per year

    Talent Centric Limited is seeking ahighly motivated and customer-focused individualto join the team as aCustomer Service Executivefor one of its concerns.Key Responsibilities:Make outbound calls to prospective students and clients to promote training programs and career opportunities.Respond to inquiries and provide detailed information about courses, fees,...

  • Officer, Customer Services

    1 week ago

    Dhaka, Dhaka, Bangladesh Avery Dennison Full time ৳120,000 - ৳240,000 per year

    Company Description Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability,...

  • Officer, Customer Services

    1 week ago

    Dhaka, Dhaka, Bangladesh Avery Dennison Full time ৳600,000 - ৳1,200,000 per year

    Company DescriptionAvery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability,...