Customer Service Representative

1 week ago


Dhaka, Dhaka, Bangladesh Garocha Full time

Company Description

is a cutting-edge platform dedicated to enhancing engagement between live streamers and their communities. We provide innovative features that allow fans to interact with creators through donations, messages, and real-time challenges. With support for over 170 local payment gateways globally, we help streamers monetize their content effortlessly. Our mission is to empower creators to build meaningful connections with their audiences while turning their passion into sustainable income. At Garocha, we believe live streaming should be an interactive and participatory experience for everyone.

Role Description

We are seeking a dedicated Customer Service Representative for a full-time, on-site role at our Kathmandu office. The individual will be responsible for managing customer inquiries, addressing user concerns, and providing high-quality support to build strong relationships with our users. Responsibilities include resolving customer issues, ensuring customer satisfaction, and fostering a positive user experience.

Qualifications

  • Proven skills in Customer Service, Customer Support, and resolving user concerns effectively.
  • Ability to maintain customer satisfaction and ensure an excellent Customer Experience through strong communication and problem-solving skills.
  • Experience with applications and tools that enhance customer interaction in the tech or digital space is a plus.
  • Proficiency in written and spoken communication in English (and other relevant local languages preferred).
  • A positive attitude, exceptional teamwork abilities, and a proactive approach to address challenges.
  • Bachelor's degree in Business, Communications, or a related field is preferred.


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