Customer Success Manager

2 weeks ago


Dhaka, Dhaka, Bangladesh Bdjobs Full time $60,000 - $120,000 per year

REVE Chat
is looking for
Customer Success Manager

Job Description / Responsibility

Job Summary:

REVE Chat Limited is looking for a proactive and client-focused
Customer Success Manager
to ensure customer satisfaction and smooth onboarding of our chat and messaging solutions. The ideal candidate should have
moderate knowledge of software platforms and SaaS products
, with strong communication skills and a passion for helping clients achieve success.

Key Responsibilities:

  • Build and nurture long-term relationships with strategic accounts across EMEA, APAC and the Americas
  • Lead smooth onboarding, setup and training for new customers on REVE Chat's SaaS platform
  • Monitor product usage and engagement; proactively reach out to customers showing low adoption or at risk of churn
  • Collect, synthesize and share customer feedback with Product, Engineering and Support teams
  • Coordinate with Support and Technical Services to resolve issues within SLA targets
  • Identify upsell and expansion opportunities, and work with Sales to close renewals
  • Prepare and deliver quarterly business reviews, success plans and best-practice recommendations


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