Specialist Customer Success
2 weeks ago
Company Overview:
A local retail SBU of a SG-based appliances business that specializes in high-quality home appliances retail experience. As we grow, we're seeking a dedicated Customer Success Specialist to ensure smooth customer interactions and maintain high satisfaction levels.
Position Overview:
As a Customer Success Specialist, you'll drive customer satisfaction, retention, and value realization. You will be the first point of contact for customers seeking assistance with product inquiries, order placement and tracking. You will manage customer queries received through our e-commerce platform, website, and social media channels. Your goal is to ensure a positive customer experience by providing accurate information and resolving issues promptly.
Key Responsibilities:
Customer Interaction: Respond to at least 90% of customer inquiries within 24 hours, ensuring product information, pricing, and availability are communicated effectively through phone, email, live chat, and social media.
Order Processing: Maintain a 95% order accuracy rate by assisting customers with placing orders and minimizing escalation by 25%.
CRM Management: Maintain 100% accuracy in CRM records, logging all customer interactions, transactions, and inquiries.
Customer Retention: Implement strategies to increase repeat purchases by 20% year-over-year, fostering long-term customer relationships.
Escalation Management: Escalate complex issues within 30 minutes of identification, achieving resolution within 48 hours for escalated cases.
Proactive Customer Outreach: Conduct pre-purchase and post-purchase follow-ups and feedback collection, aiming for a 95% follow-up completion rate; to identify areas for improvement and upsell opportunities.
Collaborative Problem-Solving: Work with sales, complaint escalation, and logistics teams to reduce overall customer complaint rates by 25%.
Qualifications:
Educational Background: Bachelor's degree in Business Administration, Marketing, Sales, Communication, or a related field.
Experience: Minimum 2 years of experience in customer experience or customer success, preferably in e-commerce or retail, with a proven track record of contributing to 10% increase in annual revenue through upsells and expansion sales.
Technical Expertise: Proficient in
Google Workspace (formerly, G-Suite tools)
CRM Systems (e.g., Zoho CRM)
Helpdesk Software for managing customer inquiries (Zendesk)
Communication Tools (email, chat, social media) for handling multi-channel support
Data Analytics for customer feedback and performance reporting
Proven Track Record of:
Contributing in minimum $1M+ annual revenue-grossing business
~75% conversion rate of qualified leads
Upsell and expansion sales from 20% handled leads
Benefits:
Competitive Salary: ৳20,000 + allowances (Negotiable)
Performance Bonuses: Up to 20% based on performance
Attendance Bonus: 5% for perfect attendance
Festival Bonus: 2 annual allowances
Comprehensive Benefits:
Health, dental and vision insurance
Paid time-off and holiday pay
Employee Perks: Employee discounts, and engagement programs
Professional Development Opportunities: Skill-enhancement training and mentoring. | Up to ৳20K annual fund
How to Apply:
Submit Application: Send your resume to
Subject Line: Specialist, Customer Success - Your Name
Email Body: Include 3 precise points why we should onboard you
Deadline: Applications due by 29 September, 2025
-
Dhaka, Dhaka, Bangladesh Optimizely Full time $90,000 - $120,000 per yearAt Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our...
-
Customer Acquisition Specialist
2 weeks ago
Dhaka, Dhaka, Bangladesh Naiyani Inc. Full time $60,000 - $120,000 per yearCompany DescriptionNaiyani Inc. is a Canadian software company founded in 2022, dedicated to empowering sellers with innovative solutions. Our platform simplifies the e-commerce experience by streamlining product discovery and optimizing workflows. We provide user-friendly tools and actionable insights to make selling online easier and more efficient....
-
Customer Success Manager
2 weeks ago
Dhaka, Dhaka, Bangladesh Bdjobs Full time $60,000 - $120,000 per yearREVE Chatis looking forCustomer Success ManagerJob Description / ResponsibilityJob Summary:REVE Chat Limited is looking for a proactive and client-focusedCustomer Success Managerto ensure customer satisfaction and smooth onboarding of our chat and messaging solutions. The ideal candidate should havemoderate knowledge of software platforms and SaaS products,...
-
Customer Support Specialist
2 weeks ago
Dhaka, Dhaka, Bangladesh SERP Cat Full time $10,000 - $30,000 per yearAbout the RoleSerp Cat is looking for a motivated and customer-focusedCustomer Support Specialistto join our growing SEO agency team. You'll be the first point of contact for our SaaS clients worldwide, helping them resolve inquiries, guiding them through our processes, and ensuring they have a seamless experience with our services. Your role will be crucial...
-
Customer Support Specialist-RCM
2 weeks ago
Dhaka, Dhaka, Bangladesh Commure Full time $30,000 - $50,000 per yearAt Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all...
-
Customer Support Specialist-RCM
2 weeks ago
Dhaka, Dhaka, Bangladesh Commure + Athelas Full time $40,000 - $60,000 per yearAt Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all...
-
Customer Support Specialist-RCM
2 weeks ago
Dhaka, Dhaka, Bangladesh Commure + Athelas Full time $40,000 - $60,000 per yearAt Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all...
-
Customer Support Specialist, RCM
4 days ago
Dhaka, Dhaka, Bangladesh Commure Full time ৳70,000 - ৳120,000 per yearAt Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all...
-
Sales And Marketing Specialist
2 weeks ago
Dhaka, Dhaka, Bangladesh Prime Technology of Bangladesh Full time ৳600,000 - ৳1,200,000 per yearCompany DescriptionPrime Technology of Bangladesh is a forward-thinking technology company dedicated to building world-class software solutions that drive digital transformation. Our flagship product, Prime ERP, is an all-in-one enterprise resource planning system designed to meet the unique needs of businesses in Bangladesh and beyond. We specialize in...
-
Digital Marketing Specialist
2 weeks ago
Dhaka, Dhaka, Bangladesh BizSolve Full time ৳600,000 - ৳1,200,000 per yearCompany DescriptionBizSolve, a sister concern of Alive Spectra Ltd., is an integrated advertisement agency that breaks away from typical norms with innovative 360º projects. Each customer and project is distinct, and we operate on a principle of transparency. Our creative, strategy, and expert teams work closely with clients, ensuring harmony and...
