Customer Experience Agent

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We offer -
In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to you team's and organization's success. This is an opportunity for graduates with customer service experience to grow and develop in an enriching environment while bringing their best skills and talents to the forefront.

Key Responsibilities -

• Build strong and lasting relationships with customers and provide second-to-none customer service.
• Take full responsibilities and end-to-end ownership of customer shipments and issues.
• Engage in constructive problem resolution and provide solutions.
• Act and communicate proactively and keep customers informed of any issues or changes in their shipment.
• Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
• Work independently and assist the team in realizing goals and standards – share knowledge and best practices.
• Take responsibility for the execution of shipment lifecycle process including cross functional coordination.
• Adhere to standardized processes and tasks without compromising customer experience.

Who We Are Looking For

• Preferably a Post-Graduate with excellent communication skills.
• 1-2 years' relevant customer serving experience.
• Previous experience in shipping/ logistics is highly preferred.
• An excellent team player.
• Able to work under pressure.
• Well organized, efficient and effective.
• Strong interpersonal and communication skills.

The ideal candidate will be a person who has strong business, market and customer understanding with a passion to delight the customer through service. Has the ability to handle complaints with a smile and is willing to build a long-term relationship with the customer. Is able to influence and persuade the customer and handle exception management. Has the ability to take ownership and work for early resolution and closure of customer issues. Works accurately with eye for detail and has empathy for the customer's situation.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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