Call Center Executive

2 days ago

Dhaka, Dhaka, Bangladesh Neuron Educare Full time ৳1,500,000 - ৳3,000,000 per year

Company Description

Neuron Educare Limited
is a prestigious British Council-certified education consultancy firm dedicated to helping students achieve their dreams of studying abroad in the
UK, USA, Australia, Canada, and Europe
. With a strong reputation for excellence and personalized guidance, we empower students to reach their academic goals and take pride in being a trusted name in the global education consultancy sector.

Role Overview

We are looking for an enthusiastic and customer-focused
Call Center Executive
to join our dynamic team.

The ideal candidate will be responsible for handling inbound and outbound calls, providing accurate information to students and guardians, and assisting them throughout the admission and application process. You will serve as the first point of contact for inquiries, ensuring a professional and friendly experience that reflects our company's values and commitment to quality service.

Key Responsibilities

  • Handle inbound and outbound calls professionally to provide information about study abroad programs and services.
  • Respond to student and parent inquiries via phone, email, and messaging platforms.
  • Maintain accurate call logs and update the CRM system regularly.
  • Follow up with potential leads to ensure timely communication and support.
  • Collaborate with counselors and the marketing team to schedule appointments and manage student queries.
  • Achieve daily, weekly, and monthly communication and conversion targets.
  • Provide exceptional customer service and represent the company in a positive and professional manner.

Qualifications & Skills

  • Proven experience in a
    call center
    ,
    customer service
    , or
    telemarketing
    role (education sector experience is a plus).
  • Excellent communication skills in
    English and Bangla
    (both verbal and written).
  • Strong interpersonal skills with a friendly and persuasive approach.
  • Ability to multitask, manage time effectively, and handle pressure.
  • Basic computer knowledge and familiarity with CRM software.
  • A proactive attitude and willingness to learn.

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