Customer Support Executive

1 day ago

Dhaka, Dhaka, Bangladesh Divergent Technologies Ltd. Full time


Job Overview

We are providing
call center support
for one of our clients — a fast-growing
online clothing organization
. We are looking for a
responsible and experienced Customer Support Executive
to join our call center team.

The selected candidate will handle
customer inquiries
across our clients
Facebook page, social media platforms, and website
, manage
orders
, and ensure a
positive customer experience
.

Key Responsibilities

Respond promptly to customer queries and messages on Facebook, Instagram, and the website.

Receive and confirm customer orders and follow up on the delivery process.

Provide accurate information regarding products, prices, offers, and delivery.

Forward complex complaints or issues to the management team.

Moderate comments on social media posts and maintain a positive brand image.

Update and maintain daily reports on customer support and order status.

Work Schedule

Time: 12:00 PM – 8:00 PM

Days: 6 days a week (Friday is weekly holiday)

Location: Physical office, Khilgaon, Dhaka

Requirements

Previous experience as a moderator/ Call center agent for a clothing business page is a must.

Proficiency in both Bangla and English (typing and communication).

Prior experience in customer service or social media moderation will be an added advantage.

Ability to work under pressure with responsibility and punctuality.

Strong computer and internet skills.

Educational Qualification:
Undergraduate students or those currently studying who can manage the fixed working hours are welcome to apply.
(Working hours are fixed and non-changeable.)

Salary

BDT 8,000 – 14,000 (based on experience)

Job Type

Full-time

Apply Now

Send your CV to

This is an urgent hiring – candidates who can join immediately will be given priority.

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