Call Center Engineer

2 days ago

Dhaka, Dhaka, Bangladesh Hikvision Bangladesh Full time ৳60,000 - ৳120,000 per year

Hikvision is one of the most extensive marketing networks in the industry, comprising 66 international subsidiaries and branch offices, to ensure quick responses to the needs of customers, users and partners. Hikvision products serve a diverse set of vertical markets covering more than 150 countries.

Responsibilities:

  • Deliver technical service and support to end-users. This would be done using and operating automated call distribution phone software, via remote connection or over the Internet
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. This would be done using phone, email or remote diagnostic tools
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, CCTV, VOIP and more. This would be done using phone, email or remote diagnostic tools
  • Research required information using available resources
  • Follow standard processes and procedures
  • Identify and escalate priority issues per Client specifications
  • Redirect problems to appropriate resource
  • Accurately process and record call transactions using a computer and designated tracking software
  • Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business
  • Organize ideas and communicate verbal messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates
  • Adapt to 7*24 shift

Your qualifications:

  • Should have Technical Call Center background in IT
    OR
    CCTV (or ELV)
  • Good communication skills and ability to speak in the local language
  • MUST BE Good in Spoken and Written English
  • Should be able to handle pressure and maintain calm nature with the aim to resolve key issue
  • Previous Technical Call Center Experience is preferred

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