Call Centre Customer Care Support

2 weeks ago

Dhaka, Dhaka, Bangladesh Trust Pharmaceutical Ltd. Full time ৳600,000 - ৳1,200,000 per year

Company Description

Since 2014, Trust Pharmaceuticals Limited has been at the forefront of Unani-based medicine, dedicated to blending time-honored traditions with modern advancements. Our mission is to harness the healing power of nature to deliver high-quality, effective remedies that promote holistic health and well-being. We are committed to rigorous research and meticulous manufacturing to ensure our products meet the highest standards. As we expand into the herbal and agro-veterinary sectors, we aim to support the health of individuals and animals with our trusted approach to sustainability and innovation.

Role Description

This is a full-time on-site role for a Call Centre Customer Care Support position, based in Dhaka. The Customer Care Support will be responsible for handling incoming calls from customers, providing information about products, resolving issues, ensuring customer satisfaction, and maintaining customer service standards. The role also involves logging customer interactions and conducting follow-ups to ensure resolution of customer queries.

Qualifications

  • Strong Customer Satisfaction and Customer Service skills
  • Proficient in Customer Support and Communication skills
  • Possess Analytical Skills to resolve customer issues effectively
  • Excellent verbal and written communication skills in English
  • Ability to work independently and as part of a team
  • Experience in the pharmaceutical industry or a related field is a plus
  • High school diploma or equivalent; Bachelor's degree preferred

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