Customer Support Executive

1 day ago

Dhaka, Dhaka, Bangladesh Varaha Full time ৳1,200,000 - ৳2,400,000 per year

Company Introduction :

Varaha is an end-to-end carbon project developer focused on nature based solutions such as regenerative agriculture, agroforestry, mangrove and biochar projects that support smallholder land stewards at scale. In our second year of operation we are removing and avoiding more than 1 Million tons of CO2 and distributing the majority of the revenues to more than 100,000 smallholder land stewards in South Asia and Sub-Saharan Africa. Our in-house best in class MRV technology includes a bio-geo-chemical model for soil carbon, remote sensing and machine learning and uses soil samples for calibration. Backed by leading global investors, our founding and management team comes with a stellar track record of successfully scaling projects and products to millions of smallholder land stewards at leading agri- and tech businesses.

Position :- Customer Support Executive

About the role :-

Key Responsibilities:

  • Primary Point of Contact: Serve as the first point of contact for farmers in Bangladesh, handling inbound and outbound calls with empathy and professionalism.
  • Farmer Onboarding & Verification: Conduct Know Your Customer (KYC) verification calls to ensure all farmer details are accurate and complete.
  • Grievance Redressal: Listen patiently to farmer queries and grievances, accurately log all details into our support system (CRM), and ensure each issue is tracked to resolution.
  • Information Dissemination: Clearly communicate important project updates, and other essential details to farmers.
  • Record Keeping: Meticulously maintain records of all farmer interactions, ensuring data integrity for reporting and analysis.
  • Collaboration: Work closely with the central operations team to escalate complex issues and provide feedback from the ground to improve our processes.

Please note
this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Varaha is an Equal Opportunity Employer. This company does not discriminate in employment and personnel practices based on race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

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