Customer Support

2 weeks ago

Dhaka, Dhaka, Bangladesh TripBooking Full time ৳20,000 - ৳25,000 per year

At TripBooking AI, we're an AI-powered travel technology company on a mission to make travel seamless, affordable, and stress-free. Our platform combines advanced AI assistance with a growing network of hotels, resorts, and tour operators - enabling travelers in Bangladesh and beyond to plan and book their trips effortlessly.

We're looking for a
Customer Support & Sales Executive
who can deliver exceptional service to our customers, guide them through hotel and tour package bookings, and support our back-office operations to ensure smooth, hassle-free experiences.

Responsibilities

  • Handle customer calls, social media, and email inquiries with professionalism and care.
  • Assist customers with room availability, pricing, and reservations across hotels and resorts.
  • Provide tailored recommendations for hotels, room categories, and tour packages.
  • Assist customers in planning and booking tour packages tailored to their travel needs.
  • Guide customers through package details (inclusions, exclusions, activities, transport, etc.) and provide personalized recommendations.
  • Customize itineraries based on traveler preferences (destinations, duration, budget, and activities).
  • Coordinate with hotel and travel partners to arrange complete packages and ensure smooth execution.
  • Provide after-sales support such as modifications, upgrades, rescheduling, and special requests.
  • Work with the operations team to keep inventory, pricing, and package information updated.

Qualifications

  • 2+ years

of p
rior experience with
Online Travel Agencies (OTA)
or
hotel operations
is a must.
- Strong knowledge of hotel booking processes, room categories, pricing structures, and tour package operations.
- Excellent communication and customer service skills (both written & verbal).
- Sales-oriented mindset with the ability to upsell and cross-sell hotels and packages.
- Strong organizational skills to manage customer queries and backend operations simultaneously.
- Passion for travel and helping people create memorable experiences.

What We Offer

  • Competitive monthly salary: BDT 20,000 – 25,000 (based on experience).
  • Exclusive discounts on flights, hotel stays and holidays packages
  • Performance-based incentives & bonuses tied to targets.
  • Opportunity to work with an international team (Bangladesh & Australia) with global exposure.
  • Career growth & learning opportunities in a fast-scaling AI travel-tech company.
  • Hands-on experience with cutting-edge AI travel solutions.
  • A collaborative and dynamic startup culture where your work makes a real impact.

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