Call Center Executive

6 days ago

Dhaka, Dhaka, Bangladesh Pulse Healthcare Services Full time ৳60,000 - ৳120,000 per year

Company Description

Pulse Healthcare Services is a comprehensive digital healthcare platform providing 360-degree medical support, including doctor consultations, home sample collection, and medicine delivery.

Role Description

This is a full-time on-site role for a Call Center Executive, located in Dhaka, Bangladesh. The Call Center Executive will be responsible for providing excellent customer support and service through phone, email, or chat. Day-to-day tasks include handling customer inquiries, resolving complaints, providing information about services, and assisting with sales. The executive will ensure a positive customer experience by efficiently and effectively responding to customer needs.
Manage and convert leads from digital platforms like Facebook, including moderating comments and messages.

Qualifications

· Minimum 1+ years of experience in telesales or a hospital call centre.

· SEIP / BACCO certification will be considered an added advantage.

· Proficiency in CRM software and excellent typing skills.

· Fluency in both Bengali and English with excellent communication skills.

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