Call Center Customer Service Representative

2 weeks ago

Dhaka, Dhaka, Bangladesh Gold's Gym Bangladesh Full time ৳104,000 - ৳130,878 per year

Position Title: Call Center Operator

Department: Customer Service / Call Center

Reports To: Marketing Manager

Job Location: Bashundhara R/A, Dhaka

Company: Bashundhara Group

Job Summary:

The Call Center Operator is responsible for handling incoming and outgoing calls to provide information, support, and solutions to customers in a professional and efficient manner. The role ensures customer satisfaction by maintaining effective communication, resolving queries, and recording accurate information in the system.

Key Responsibilities:

  • Answer inbound calls promptly and professionally, ensuring excellent customer service.
  • Make outbound calls to customers for follow-ups, feedback collection, or promotional purposes as assigned.
  • Provide accurate information regarding company products, services, and policies.
  • Handle customer complaints, resolve issues where possible, and escalate unresolved cases to the appropriate department.
  • Maintain records of all interactions in the call center system/CRM.
  • Follow communication "scripts" when handling different topics.
  • Achieve individual and team targets such as call handling time, customer satisfaction, and service level.
  • Assist in maintaining customer loyalty by ensuring a positive service experience.
  • Collaborate with other departments to address customer needs effectively.
  • Adhere to company policies, procedures, and confidentiality standards.

Qualifications & Requirements:

  • Bachelor's degree is a plus.
  • Prior experience in a call center or customer service role is an advantage.
  • Excellent communication skills in Bangla and English.
  • Basic computer literacy and ability to work with CRM/Call Center software.
  • Strong problem-solving and active listening skills.
  • Ability to work under pressure and manage high call volumes.
  • Flexibility to work in shifts, including evenings, weekends, and holidays if required.

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