Call Center Customer Service Representative

1 week ago

Dhaka, Dhaka, Bangladesh Gold's Gym Bangladesh Full time ৳104,000 - ৳130,878 per year

Position Title: Call Center Operator

Department: Customer Service / Call Center

Reports To: Marketing Manager

Job Location: Bashundhara R/A, Dhaka

Company: Bashundhara Group

Job Summary:

The Call Center Operator is responsible for handling incoming and outgoing calls to provide information, support, and solutions to customers in a professional and efficient manner. The role ensures customer satisfaction by maintaining effective communication, resolving queries, and recording accurate information in the system.

Key Responsibilities:

  • Answer inbound calls promptly and professionally, ensuring excellent customer service.
  • Make outbound calls to customers for follow-ups, feedback collection, or promotional purposes as assigned.
  • Provide accurate information regarding company products, services, and policies.
  • Handle customer complaints, resolve issues where possible, and escalate unresolved cases to the appropriate department.
  • Maintain records of all interactions in the call center system/CRM.
  • Follow communication "scripts" when handling different topics.
  • Achieve individual and team targets such as call handling time, customer satisfaction, and service level.
  • Assist in maintaining customer loyalty by ensuring a positive service experience.
  • Collaborate with other departments to address customer needs effectively.
  • Adhere to company policies, procedures, and confidentiality standards.

Qualifications & Requirements:

  • Bachelor's degree is a plus.
  • Prior experience in a call center or customer service role is an advantage.
  • Excellent communication skills in Bangla and English.
  • Basic computer literacy and ability to work with CRM/Call Center software.
  • Strong problem-solving and active listening skills.
  • Ability to work under pressure and manage high call volumes.
  • Flexibility to work in shifts, including evenings, weekends, and holidays if required.

  • Call Center Operator

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Toggi Fun World Full time ৳30,000 - ৳50,000 per year

    Position Title:Call Center OperatorDepartment:Customer Service / Call CenterReports To:Marketing ManagerJob Location:Bashundhara R/A, DhakaCompany:Bashundhara GroupJob Summary:The Call Center Operator is responsible for handling incoming and outgoing calls to provide information, support, and solutions to customers in a professional and efficient manner. The...

  • Call Center Operator

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Gold's Gym Bangladesh Full time ৳30,000 - ৳50,000 per year

    Position Title: Call Center OperatorDepartment: Customer Service / Call CenterReports To: Marketing ManagerJob Location: Bashundhara R/A, DhakaCompany: Bashundhara GroupJob Summary:The Call Center Operator is responsible for handling incoming and outgoing calls to provide information, support, and solutions to customers in a professional and efficient...

  • Call Center Executive

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Neuron Educare Full time $3,000 - $5,000 per year

    Company DescriptionNeuron Educare Limited is a prestigious British Council-certified firm dedicated to helping students fulfill their dreams of pursuing higher education in the UK, USA, Australia, Canada, and Europe. With a strong global presence, we offer personalized guidance and comprehensive services to empower students in achieving their academic...

  • Call Center Executive

    6 days ago

    Dhaka, Dhaka, Bangladesh Pulse Healthcare Services Full time ৳104,000 - ৳130,878 per year

    Company DescriptionPulse Healthcare Services is a comprehensive digital healthcare platform providing 360-degree medical support, including doctor consultations, home sample collection, and medicine delivery.Role DescriptionThis is a full-time on-site role for a Call Center Executive, located in Dhaka, Bangladesh. The Call Center Executive will be...

  • Customer Service Representative

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Manpower Global Full time $6,000 - $8,000 per year

    About the job Customer Service Representative Location: USAPay Rate: USD 15-20 per hour (minimum 48-hour work week; overtime available and paid)Accommodation: Provided one-way flight ticket covered by the hiring companyMeals: Not providedPayroll: Directly paid by the hiring company Job Summary As a Customer Service Representative, you will play a...

  • Call Center Executive

    2 weeks ago

    Dhaka, Dhaka, Bangladesh The Property Park Limited Full time ৳104,000 - ৳130,878 per year

    Company DescriptionThe Property Park Limited is dedicated to providing solutions for all real estate needs, including buying, selling, and renting. We focus on understanding our clients' desires and bringing together buyers, sellers, and owners in one platform, creating a conducive environment for transactions. Our mission is to help clients find their dream...

  • Customer Service Representative

    2 weeks ago

    Dhaka, Dhaka, Bangladesh WeTechHub Full time ৳100,000 - ৳120,000 per year

    Job descriptionThe ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelistsResponsibilitiesCandidates have to make Inbound and outbound calls.Managing survey calls and customer service inquiries.Provide accurate, valid and complete information by using the right...

  • Call Center Executive

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Probuild Interior Full time ৳20,000 - ৳50,000 per year

    𝐔𝐫𝐠𝐞𝐧𝐭 𝐧𝐞𝐞𝐝:Call Center Executive𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐍𝐚𝐦𝐞:Probuild Interior𝐎𝐟𝐟𝐢𝐜𝐞 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧 - Banasree, Dhaka.𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐪𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧:Minimum HSC, Running Student or Others𝐁𝐚𝐬𝐢𝐜

  • Receptionist cum Call Center Executive

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Education BD Full time ৳104,000 - ৳130,878 per year

    Location:Dhanmondi, DhakaCompany:Education BDWe are looking for aReceptionist cum Call Center Executiveto join our growing team atEducation BD. Responsibilities:Manage front desk reception and visitor supportHandle incoming calls professionally and provide accurate informationAssist students/clients with queries regarding our servicesMaintain appointments,...

  • Customer Service Representative

    2 weeks ago

    Dhaka, Dhaka, Bangladesh TalentPop App Full time $40,000 - $80,000 per year

    We're hiring experienced Customer Service Representatives who thrive in fast-paced eCommerce environments and know their way around Shopify and Gorgias.At TalentPop, customer support isn't just a task — it's the heart of the brands we serve. We partner with some of the fastest-growing eCommerce companies, and we're looking for sharp, empathetic...