Customer Service Executive

4 days ago

Banani Dhaka, Bangladesh NextLead Full time ৳200,000 - ৳400,000 per year

Company Description

NextLead specializes in crafting professional CVs, cover letters, and optimizing LinkedIn & bdJobs profiles. We provide free recruitment services, job sources, and one-to-one career consulting. Our mission is to ensure you stand out in today's competitive job market. We believe in empowering careers and building futures.

Role Description

This is a full-time on-site role for a Customer Service Executive located in Banani. The Customer Service Executive will handle customer inquiries, resolve issues, provide information about services, and maintain customer satisfaction. The role involves daily interaction with customers, ensuring a high level of service through phone, email, and face-to-face communication. Additional tasks include maintaining records of customer interactions and transactions, updating customer accounts, and assisting in the improvement of service procedures.

Qualifications

  • Excellent communication and interpersonal skills
  • Strong problem-solving and conflict resolution abilities
  • Ability to manage multiple tasks and work under pressure
  • Experience with customer service software and tools
  • Professional demeanor and ability to work in a team
  • Bachelor's degree in Business, Communications, or related field
  • Previous experience in a customer service role is a plus
  • Proficiency in Microsoft Office Suite

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