Executive - Operations

Who We Are
NEXT Ventures is where ambition takes shape and momentum becomes movement. As a global platform revolutionising access to performance-based capital, we empower the world's most driven individuals to rise. Through our flagship brand, FundedNext, we empower dreamers to become doers, and potential to turn into performance. With 500+ driven minds across five countries, we power a global rhythm—220,000+ daily users from 170+ nations, each chasing greatness in their own way.

Your Role in Our Mission
As an Executive in the Operations department in NEXT Ventures, you will be ensuring smooth investigations and operational excellence. You will handle client cases, analyze issues, and ensure resolution through structured communication and process adherence. Your role will require strong analytical thinking, accountability, and collaboration across teams. Your work safeguards policy integrity, protects the platform from misuse, and keeps decisions fast, consistent, and defensible.

How You'll Make An Impact
Operational Execution & Workflow Management

• Ensure smooth execution of daily workflows by following established SOPs and operational guidelines.
• Coordinate with team leads to manage assigned tasks efficiently, maintaining timeliness and accuracy.
• Support optimization initiatives to enhance overall workflow and system processes.
• Identify and implement improvements in reporting, documentation, and process automation.

Client Case Handling & Communication

• Investigate and resolve client cases across multiple categories, ensuring compliance with company policies.
• Manage clear, professional, and timely communication with clients through email and other approved channels.
• Collaborate with internal teams to collect necessary information for resolving cases.
• Maintain transparency and clarity in client updates while ensuring confidentiality and policy adherence.

Data Management & Reporting

• Collect and manage operational data to support decision-making and reporting accuracy.
• Perform data validation, maintain quality and consistency across operational records.
• Prepare and maintain detailed reports on case resolutions, client feedback, and workflow efficiency.
• Identify recurring issues or inefficiencies and propose structured improvement recommendations.

Collaboration & Continuous Improvement

• Work closely with cross-functional teams to ensure alignment and fast-tracked issue resolution.
• Participate in problem-solving discussions to identify gaps and develop scalable solutions.
• Contribute to improving team performance, SLA adherence, and overall client satisfaction.

What You Bring

• Bachelor's degree in business administration is preferred
• 1–2 years of experience in Operations, Case Resolution, or Customer Support; fresh graduates with strong communication and problem-solving skills are encouraged to apply.
• Excellent verbal and written communication skills in English.
• Strong analytical and critical thinking ability with attention to detail.
• Proficiency in Google Sheets, Excel, and report preparation tools.
• Ability to work independently and collaboratively in a fast-paced environment.
• High accountability, structured task management, and disciplined follow-through.
• Strong decision-making and data handling skills with a focus on accuracy and compliance.

Your X-Factor

• Brings a balance of consistency and precision to every client case.
• Displays ownership in resolving complex cases with clarity and consistency.
• Demonstrates strong process adherence while constantly seeking better ways to improve workflows.
• Thrives in fast-paced environments and stays composed under high volume and time pressure.

Your Pay & Perks

• Monthly salary range: BDT 30,000 – 35,000.
• Bi-annual salary review (Eligibility Condition Applies).
• Festival bonus (Eligibility Condition Applies).
• Start your next chapter with our special honeymoon package.
• Unwind together at annual company retreats.
• Get moving with an in-house fitness trainer to keep your mind and body in sync.
• Enjoy comprehensive health insurance — for you, your parents, your spouse, and your children.
• Build long-term security with our Provident Fund contribution.
• No birthday is complete without a cake and a break; both are on us.
• Kick back with game nights and all-access sports zones — billiards, foosball, PlayStation, cricket, football & badminton.
• Opportunities for relocation to Sri Lanka and Malaysia, subject to business needs, with travel allowances.

Your Daily Source of Energy

• Subsidized lunch
• Unlimited tea & coffee
• Vending machine credits

Your Journey after Applying

• Initial Screening Session with Talent Acquisitions Team.
• 30-minute Problem Solving Session (with talent acquisition team & department front-line manager).
• 60-minute Final Interview Session (with head of department & talent acquisition lead).

Why Join NEXT
At NEXT Ventures, we believe the right talent fuels breakthrough innovation. If you're driven to connect great minds with big ideas and want to shape the future of fintech, we'd love to meet you. Join our team of bold thinkers where technology meets transformation.

Apply now and be part of our journey — the future is calling, and it starts with you.