Key Account Manager

6 days ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time ৳1,500,000 - ৳3,000,000 per year

Steadfast Courier
is looking for
Key Account Manager

Job Description / Responsibility

  • Cultivate and strengthen relationships with key clients, ensuring long-term satisfaction and loyalty.
  • Serve as the primary point of contact for key clients, addressing inquiries and resolving issues effectively.
  • Achieve and surpass sales targets by identifying upselling and cross-selling opportunities within existing accounts.
  • Collaborate with the sales team to identify and pursue new business prospects within the key account segment.
  • Develop and execute strategic account plans aligned with company goals and objectives.
  • Analyze market trends, competitor activities, and customer behavior to pinpoint growth opportunities.
  • Proactively assess, clarify, and validate customer needs on an ongoing basis.
  • Implement retention strategies to minimize churn and maximize customer lifetime value.
  • Negotiate and renew contracts with key clients, securing mutually beneficial terms.
  • Collaborate with legal and finance teams to finalize contract agreements.
  • Provide regular updates to internal stakeholders on account status, sales activities, and potential risks.
  • Prepare and present reports on key account performance to senior management.
  • Work closely with cross-functional teams (operations, logistics, customer support) to ensure seamless service delivery.
  • Collaborate with marketing to develop targeted campaigns and promotions for key accounts.

Educational Requirements

  • Bachelor of Business Administration (BBA)
  • Bachelor of Business Administration (BBA) in Marketing

Additional Requirements

  • Proven experience as a Key Account Manager or in a similar role.
  • Strong negotiation and communication skills.
  • Analytical mindset with the ability to interpret data and market trends.
  • Excellent organizational and time management skills. Knowledge of the logistics or courier industry is a plus.

Job Location

Dhaka (Dhanmondi)

Salary

Tk Monthly)

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