Senior Executive

Who We Are
NEXT Ventures is where ambition takes shape and momentum becomes movement. As a global platform revolutionising access to performance-based capital, we empower the world's most driven individuals to rise. Through our flagship brand, FundedNext, we empower dreamers to become doers, and potential to turn into performance. With 500+ driven minds across five countries, we power a global rhythm—220,000+ daily users from 170+ nations, each chasing greatness in their own way.

Your Role in Our Mission
As Senior Executive – Client Experience, you will take a
leadership-driven, team-focused
approach to managing and elevating our operations. This role is ideal for someone who is
strategically minded, analytically strong
, and passionate about building
high-performing teams
that align with broader organizational goals.

How You'll Make An Impact
Client Journey Leadership

• Take ownership of the overall client experience across all touch points and channels.
• Design and execute initiatives that enhance satisfaction, loyalty, and engagement.

Data & Insights

• Analyze client behavior and feedback to identify friction points and improvement opportunities.
• Use analytics to inform business decisions and measure the impact of CX strategies.

Collaboration & Innovation

• Work cross-functionally to implement customer-first solutions.
• Explore and apply modern tools, practices, and technologies to elevate service delivery.

Team Development

• Mentor and guide junior team members, fostering a culture of accountability and continuous improvement.
• Monitor team performance, identify gaps, and drive enhancements in delivery.

Required
What You Bring

• Minimum 2 years' experience in Customer Experience or related field.
• Prior experience in a leadership role.
• Excellent written and spoken English (IELTS 7+ is a strong advantage).
• Strong communication across email, chat, and other channels.
• Proven experience in escalation handling, stakeholder management, and cross-functional collaboration.
• Proficiency in Google Sheets, MS Office Suite, and related tools.
• Ability to perform under pressure with adaptability, patience, and discipline.

Preferred

• Customer-centric mindset with exposure to process improvement initiatives.
• Project management exposure (optional but valuable).
• Extracurricular achievements and skills that reflect leadership, initiative, or creativity.

Your X-Factor

• A broad-minded, well-mannered professional who thrives in a team-first environment.
• Natural leadership instincts with a drive to take ownership and make decisions.
• Highly adaptable and solutions-focused, with strong planning and problem-solving capacity.
• A growth mindset — always curious, open to feedback, and eager to learn.

Your Pay & Perks

• Salary: 50,000–70,000 BDT
• Bi-Annual Salary Increment (eligibility applies)
• Bi-Annual Bonus (eligibility applies)
• 2x Festival Bonus per year (eligibility applies)

Your Daily Source of Energy
Food & Beverage

• Subsidized lunch
• Credit for vending machines
• Unlimited tea & coffee

Recreation & Wellness

• Relax & Sports Zone with billiard, foosball, table tennis, PlayStation
• Outdoor games: football, cricket, badminton
• Annual retreats, celebrations & events
• Birthday leave, honeymoon package for newlyweds
• In-house fitness trainer

Learning & Growth

• Quarterly reviews & feedback
• Training & development with external consultants
• Accelerated growth environment with career pathways

Your Journey After Applying

• Our hiring process is designed to be transparent and candidate-friendly:
• Initial Chat with the Talent Team
• Analytical test
• Case Study
• Presentation on Case Study & Q&A
• Final Interview
• Immersion Assessment

Why Join NEXT
We're not your average workplace—we work hard, play harder, and celebrate every win.