Operations & Customer Service Executive - For (Job ID: 1401973)

2 weeks ago

Dhaka, Dhaka, Bangladesh Swosti Limited Full time ৳600,000 - ৳1,200,000 per year

Swosti Limited
is looking for
Operations & Customer Service Executive

Job Description / Responsibility

About Company:

  • Swosti [] is a leading software development organization, currently focusing on Micro-finance Software applications for different MFIs and Credit Cooperatives in Bangladesh. It is a sister concern of Ltd.
  • Please visit us at: Web: ; ; YouTube: SwostiWorld or LinkedIn: Company/Swosti-Limited to learn more.

Job Context:

  • This is a focal position representing the company before the outsiders.
  • You will work with operational activities, customer support & training and customer queries and liaison between Customer & Operations/Software team, software testing etc.

Job Description / Responsibility

  • Address customer queries modestly and ensure customer satisfaction at all level.
  • Explain the services and their benefits to customers for maximizing the use of software.
  • Demonstrate Software product and make presentation by explaining services & benefits to new & existing clients.
  • Answer to customer queries modestly whenever there is a customer call.
  • Support Software development by engaging in software testing activities.
  • Any other works as may be required from time to time.

Educational Requirements

  • Bachelor of Business Administration (BBA)
  • Bachelor of Commerce (BCom)
  • Bachelor of Business Studies (BBS) in Marketing
  • Bachelor of Business Studies (BBS) in Finance
  • Bachelor of Business Studies (BBS) in Accounting
  • Graduation/Masters in Business/Commerce/Marketing/Finance/Accounting only.

Additional Requirements

  • Both males and females are allowed to apply
  • Excellent interpersonal, communication and convincing skill.
  • Sound Accounting knowledge, as we are working with accounting based software.
  • Writing skill especially in English will be an added advantage.
  • Bangla Typing skill.
  • Must be Enthusiastic, Pro-active, Punctual, Honest and Hard-working.

Job Location

Dhaka

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