Customer Service Executive

4 days ago

Dhaka, Dhaka, Bangladesh Monico Technologies Ltd. Full time ৳104,000 - ৳130,878 per year

Position Title:
 Executive

Department:
 Customer Service

Location:
 Dhaka, Bangladesh

Employment Type:
 Full-time

Website: 

Number of Vacancies:
 2

About Us:

Monico Technologies Ltd. is dedicated to delivering outstanding customer experiences and building long-term relationships with our clients. We are currently seeking a proactive and customer-focused Executive – Customer Service to join our team and help us maintain our high standards of service.

Key Responsibilities:

  • Handle customer inquiries, complaints, and feedback through various channels (phone, email, chat, etc.).
  • Ensure timely and effective resolution of customer issues while maintaining a positive experience.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal departments to resolve complex customer issues.
  • Monitor service quality and suggest improvements to enhance customer satisfaction.
  • Assist in training and mentoring junior customer service staff.

Qualifications:

  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Knowledge of IT and IoT products or prior experience in this sector.
  • Experience in handling corporate visits and managing corporate field activities.
  • Ability to work independently and as part of teams.

Additional Requirements:

  • Proficiency in Microsoft Office Suite & Emails
  • Ability to achieve desired results both individually and as a part of a team
  • Excellent communication and interpersonal skills.
  • A great sense of self-motivation, ambition, and determination
  • Proficiency in CRM systems and customer service tools.

What We Offer:

  • Competitive Salary Package (Negotiable Based on Expertise)
  • Bonus: 2 yearly bonuses.
  • Salary Review: Yearly

Application Deadline: 20th September, 2025

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