Customer Service Executive

2 weeks ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

Bibaha Bondhon Marriage Media Consultancy Firm
is looking for
Customer Service Executive

Job Description / Responsibility

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns patiently.
  • Responding to customer service issues in a timely manner.
  • De-escalate situations involving dissatisfied customers.
  • Managing inbound and outbound calls related to the customer in a very effective manner adhering to company policies and procedures.
  • Communicating with them through various communication channel channels, including email, social media, phone, or SMS.
  • Provide accurate service, valid and complete information by using the right methods/tools.
  • Assist them if they are facing a problem and troubleshoot it. Ensuring the customer has a positive experience with the company.
  • Identify and assess customer`s needs to achieve satisfaction.
  • Resolve customer complaints via call.
  • Use outbound calls to reach out to clients and verify service.
  • Provide real-time assistance to the executives, especially new ones.
  • Fostering a healthy relationship between the client and the customer.
  • It is important to have the ability to handle any situation.
  • Implements quality, and customer-service standards.
  • Contributes customer service information and recommendations to strategic plans and reviews.
  • Collecting positive reviews from clients.
  • Daily drop call back.

Educational Requirements

  • Bachelor/Honors
  • Skills Required: Customer Support through Phone, Customer Relationship Management, Customer Service Management

Experience Requirements

  • At least 2 year(s)
  • The applicants should have experience in the following business area(s):
  • Consulting Firms

Job Location

Dhaka (DOHS Mohakhali)

Salary

  • Tk Monthly)

  • Customer Service Executive

    5 days ago

    Dhaka, Dhaka, Bangladesh Monico Technologies Ltd. Full time ৳900,000 - ৳1,200,000 per year

    Position Title: ExecutiveDepartment: Customer ServiceLocation: Dhaka, BangladeshEmployment Type: Full-timeWebsite: Number of Vacancies: 2About Us:Monico Technologies Ltd. is dedicated to delivering outstanding customer experiences and building long-term relationships with our clients. We are currently seeking a proactive and customer-focused Executive...

  • Customer Service Executive

    7 days ago

    Dhaka, Dhaka, Bangladesh Talent Centric Full time ৳1,200,000 - ৳2,400,000 per year

    Talent Centric Limited is seeking ahighly motivated and customer-focused individualto join the team as aCustomer Service Executivefor one of its concerns.Key Responsibilities:Make outbound calls to prospective students and clients to promote training programs and career opportunities.Respond to inquiries and provide detailed information about courses, fees,...

  • Customer Service

    5 days ago

    Dhaka, Dhaka, Bangladesh B-GOLS LIMITED Full time ৳120,000 - ৳200,000 per year

    Company Description:B-GOLS Limitedis a Bangladesh-based freight forwarding and logistics company, offering end-to-end solutions in air, sea, road, warehousing, and customs services with offices in Dhaka, Chattogram, and Cambodia.Current Openings:Executive/Sr. Executive – Ocean/Sea Export (Dhaka)What We Seek:Proven experience in Freight Forwarding.Strong...

  • Executive/ Sr. Executive- Customer Service and Documentation

    2 weeks ago

    Dhaka, Dhaka, Bangladesh WGL Logistics Full time

    Company DescriptionWGL LOGISTICS (PVT.) LTD. is a dynamic logistics company catering to the demands of local, regional, and global markets for both sea and air freight. With a strong presence in Thailand, Dubai, Sri Lanka, Bangladesh, Philippines, Myanmar, and Pakistan, we have built a solid reputation for efficient and reliable logistics services. Our...

  • Customer Service

    2 weeks ago

    Dhaka, Dhaka, Bangladesh TIME Access Full time ৳150,000 - ৳300,000 per year

    Location: Shimanto Shombhar , Dhanmondi Salary: Up to BDT 25,000/MonthRole Overview:We're looking for a proactive Customer Service & Operations Assistant to join our team. You'll play a key role in engaging with our online community and supporting day-to-day inventory and operational tasks under the guidance of a supervisor.Responsibilities:Monitor and...

  • Customer Service Representative

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Triple Full time ৳1,200,000 - ৳3,600,000 per year

    Company DescriptionTriple is Bangladesh's premier destination for authentic global designer fashion, bringing the world's most coveted luxury labels to a discerning local audience. Rooted in the philosophy of "Silent Luxury," Triple curates timeless, elegant, and original pieces from top international brands for the modern Bangladeshi consumer. Our mission...

  • Customer Service Representative

    4 days ago

    Dhaka, Dhaka, Bangladesh Gentify Full time ৳120,000 - ৳240,000 per year

    Remote | 4 Hours/DayBangladesh's leading men's grooming brand, is hiring a Customer Service Representative skilled in communication, sales calls, and customer support.Responsibilities:Handle customer calls, messages & emails (Bangla & English)Provide product info, resolve queries & assist with ordersConduct sales follow-ups and ensure customer...

  • Customer Service Representative

    2 days ago

    Dhaka, Dhaka, Bangladesh T & S Buttons Bangladesh Ltd Full time ৳360,000 - ৳480,000 per year

    Company DescriptionT&S Buttons Polyester BD Ltd.is a leading button and garment accessories manufacturer in Bangladesh, specializing in high-quality polyester buttons for the global apparel industry. Backed by the international expertise of the T&S Group, the company combines advanced technology, strict quality control, and modern production facilities to...

  • Operations & Customer Service Executive - For (Job ID: 1401973)

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Swosti Limited Full time ৳600,000 - ৳1,200,000 per year

    Swosti Limitedis looking forOperations & Customer Service ExecutiveJob Description / ResponsibilityAbout Company:Swosti [] is a leading software development organization, currently focusing on Micro-finance Software applications for different MFIs and Credit Cooperatives in Bangladesh. It is a sister concern of Ltd.Please visit us at: Web: ; ; YouTube:...

  • Customer Relationship Executive

    2 weeks ago

    Dhaka, Dhaka, Bangladesh SkillersZone LLC Full time ৳600,000 - ৳1,200,000 per year

    Company DescriptionSkillerszoneis a growth-oriented B2BDigital Marketing Agency. Our commitment to transforming businesses is ingrained in our tradition. We deliver results with expertise and passion, providing consistent ROI growth for our clients. Our success is evidenced by the strong endorsements from both current and past clients. Your success is not...