Help Desk Officer

2 days ago

Dhaka, Dhaka, Bangladesh Bangladesh Psychiatric Care Ltd. Full time ৳200,000 - ৳250,000 per year

Job Context

  • Bangladesh Psychiatric Care Limited (BPCL) is the first ever consultation center in Bangladesh that brings complete psychiatric solutions. Mental health is an integral part of human well-being along with physical and spiritual health. Yet there is a scarcity of international standard expert mental health services under one roof. BPCL aims to bring the one stop solution to any mental health needs.

Job Responsibilities

  • Greet patients and visitors in person or by phone, create a welcoming atmosphere, and answer general inquiries.
  • Register new patients, collect necessary personal and referral information, and manage the registration process.
  • Schedule and confirm patient appointments, optimize provider schedules, and manage wait times.
  • Answer and direct incoming phone calls, take messages, and handle correspondence.
  • Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Resolves all patients' questions or concerns via multiple media; the phone, email, online chat or social media
  • Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.
  • Always maintains a positive and constructive attitude
  • Maintain and organize patient records, manage the reception area, and perform data entry.
  • Contributes to team effort by accomplishing related results as needed.

Qualifications

  • Graduation in any discipline.
  • Should have the mind to work on a shifting basis (8-hour shift).
  • Strong communication skills, both in English and Bengali,
  • Proficiency in typing is a must (English& Bengali).
  • Should have computer knowledge in MS Office.
  • Should have the habit of working under pressure.

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