Global Logistics Operations Manager

4 days ago

Dhaka, Bangladesh beBeeProductivity Full time
Key Job Responsibilities

The Customs Brokerage Assistant Manager plays a crucial role in the smooth running of the customs brokerage department within the branch. This involves focus on operations, finances, sales, people, systems, and culture to stay in adherence to the company's policy, procedures, and business code of conduct.

  • Allocate workloads within the team to ensure seamless operations during peak activity or staff absence.
  • Monitor compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
  • Monitor duty deferment usage and levels.
  • Promote productivity tools, e.g., using edoc, customs database, process management, customs system, PSM, Customer Profiles, Vector.
  • Ensure all new business is transitioned correctly.
  • Audit files in accordance with AEO standards.
  • Maintain a positive relationship with the Brokerage Manager, Trade Compliance Manager, and support all compliance efforts and trainings.
  • Promote productivity tools, e.g., using edoc, process management, Expo customs.
  • Follow up refunds with Customs authorities.
  • Send client report requests through the available database (Expo request, Expo reporting).
  • Provide content for Customer reviews – Duty / VAT outlays and challenges.
  • Participate in conducting staff appraisals, at a minimum of once per year per employee.
Required Skills and Qualifications
  • 5 to 7 years of experience in Customs Brokerage operations.
  • In-depth knowledge of global logistics and trade compliance regulations.
  • Strong problem-solving and conflict resolution skills.
  • Excellent active listening and communication skills.
  • Proven ability to provide constructive feedback and coaching.
  • Demonstrated teamwork and cross-functional collaboration abilities.
  • Customer-focused mindset with a service excellence approach.
  • Proficiency in relevant software tools, e.g., MS Excel, Word, and industry-specific systems such as CHAMP, SAP, or internal brokerage tools.
  • English language fluency (spoken and written); additional languages are a plus.
  • Strong attention to detail and ability to manage high volumes of transactional work with accuracy.
  • Ability to lead, mentor, and support a team in a fast-paced environment.
Benefits
  • Competitive compensation package.
  • Paid Annual and Sick Leave.
  • Health Insurance.
  • Training and Personnel Development Program.
  • Growth opportunities within the company.
  • Employee Referral Program Bonus.
Additional Information

Expeditors offers an excellent work environment that fosters innovation, professionalism, leadership, and a friendly atmosphere, all of which contribute to our customer service-based approach to logistics.

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