Front Office Executive

1 week ago

Gulshan, Dhaka, Bangladesh Fyruz Education Services Full time ৳900,000 - ৳1,200,000 per year

The Front Office Executive serves as the primary point of contact for all visitors, students, and parents at Fyruz Education Services (FES). This role upholds the institution's professional image by managing front-desk operations, providing courteous assistance, and ensuring effective communication between departments. The position requires a high level of professionalism, organisational skill, and attention to detail to maintain smooth daily operations at the front desk.

Key Responsibilities

  • Greet and assist visitors, students, parents, and guests in a professional and welcoming manner.
  • Handle incoming phone calls, emails, and general inquiries, and route them to the appropriate departments or individuals promptly.
  • Maintain visitor logs, appointment schedules, and front-desk records with accuracy and confidentiality.
  • Support student and parent queries related to classes, schedules, and institutional information.
  • Coordinate with the Academic, HR, and Admissions teams to ensure smooth communication flow across the organisation.
  • Manage courier deliveries, official correspondence, and document distribution within the institution.
  • Maintain the reception area's cleanliness, presentation, and adherence to institutional standards.
  • Provide administrative assistance for meetings, including scheduling, documentation, and hospitality arrangements.
  • Support management with basic clerical tasks such as filing, record-keeping, and data entry.
  • Uphold confidentiality, professionalism, and institutional policies in all interactions.

Qualifications & Requirements

● Bachelor's degree in Business Administration, English, or any relevant field.

● Minimum of 1–2 years of experience in front office or administrative roles, preferably in educational or corporate environments.

● Excellent communication skills in both English and Bangla, with a polished and professional demeanour.

● Proficiency in MS Office Suite (Word, Excel, PowerPoint) and familiarity with email and scheduling systems.

● Strong organisational, interpersonal, and multitasking abilities.

● Punctual, reliable, and capable of handling inquiries with patience and tact.

Core Competencies

● Professional communication and presentation

● Customer service orientation

● Time management and prioritisation

● Attention to detail and accuracy

● Team collaboration and coordination

● Ethical conduct and discretion

Compensation and Benefits

● Competitive salary aligned with industry standards.

● Continuous training and professional development opportunities.

● Supportive and collaborative working environment.

● Opportunities for career advancement within FES's growing international

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