Hub Support Executive

2 weeks ago

Dhaka, Dhaka, Bangladesh Steadfast Courier Limited Full time ৳30,000 - ৳50,000 per year

Steadfast Courier
is looking for
Hub Support Executive

Job Responsibilities:

  • Receive inbound calls from customers and merchants regarding delivery, pickup, entry and return-related queries.
  • Identify problems and coordinate with the Hub Manager, Pickup Manager, Return Manager, and Entry Man to ensure issues are resolved quickly.
  • Provide timely feedback calls to customers and merchants after resolving their issues.
  • Handle calls from Customer Care Executives and Key Account Manager (KAM).
  • Maintain accurate records of all complaints, resolutions, and feedback.
  • Ensure smooth communication between departments for service improvement.
  • Report recurring issues and suggest process improvements to management.

Educational Requirements

  • Bachelor/Honors
  • Skills Required: Computer skill, Interpersonal Skills, Time Management, Good communication skills, Record Keeping, Problem Solving Skills, Teamwork

Salary

  • Tk Monthly)

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