Executive - Client Experience

2 weeks ago

Dhaka, Dhaka, Bangladesh NEXT Ventures Full time ৳1,200,000 - ৳3,600,000 per year

Who We Are
NEXT Ventures is where ambition takes shape and momentum becomes movement. As a global platform revolutionising access to performance-based capital, we empower the world's most driven individuals to rise. Through our flagship brand, FundedNext, we empower dreamers to become doers, and potential to turn into performance. With 500+ driven minds across five countries, we power a global rhythm—220,000+ daily users from 170+ nations, each chasing greatness in their own way.

Your Role in Our Mission
As an
Executive, Client Experience
, you will be the first point of contact for our clients. Your role is crucial in delivering fast, accurate, and empathetic support while ensuring a world-class client experience. You'll work in a dynamic environment where adaptability, problem-solving, and client-first thinking are highly valued.

Due to the nature of working hours for this role, we are currently considering only male candidates.

How You'll Make An Impact

  • Provide real-time customer support through our Instant CRM and Helpdesk.
  • Manage and resolve client inquiries within expected timeframes, escalating when needed.
  • Handle complex client issues by following company policies.
  • Actively contribute ideas to improve our client experience process.
  • Collect and maintain accurate customer data.
  • Gather client feedback and share insights to address concerns.
  • Complete daily assigned tasks as directed by your supervisor.

What You Bring

  • Excellent written and spoken English communication skills.
  • Confidence in handling email, chat, and multiple communication channels.
  • Strong listening, patience, and stress-management abilities.
  • Adaptability and discipline to thrive in a high-paced environment.
  • Competence with Google Sheets, Microsoft Office Suite, and moderate technical aptitude.
  • Openness to diverse opinions and collaboration within a team.
  • A positive attitude to help build and maintain a vibrant workplace culture.

Education & Experience:

  • Bachelor's degree (any discipline).
  • IELTS score of 6+ (advantageous).
  • Prior experience in a client-facing role (preferred).
  • Extracurricular achievements or unique skills (highly valued).

Shift Time: Roster Basis
(mix of evening and night shifts each week, schedule changes weekly)

  • 1:15 PM – 9:45 PM
  • 10:30 PM – 7:30 AM

Your X-Factor
We're looking for someone who is:

  • Broad-minded, well-mannered, and professional.
  • A team player with accountability and leadership potential.
  • Proactive in taking initiative, planning, and problem-solving.
  • Willing to learn and grow in a dynamic fintech environment.

Your Journey After Applying

  • Apply through our portal:
  • Shortlisted candidates will be contacted for assessments and interviews.
  • Successful applicants will join a diverse, global team driving the future of fintech.

Compensation & Growth

  • Bi-Annual Salary Increment & Bonus (eligibility applies).
  • 2x Yearly Festival Bonus.
  • Quarterly performance reviews and continuous feedback.
  • Professional training & development led by industry consultants.

Food & Beverage

  • Fully subsidized lunch.
  • Credit for vending machines.
  • Unlimited tea & coffee.

Entertainment & Lifestyle

  • Annual retreats and celebration of events/occasions.
  • Honeymoon package for newlyweds.
  • Birthday leave.
  • Relax & sports zones, indoor (billiards, foosball, PlayStation) and outdoor (football, cricket, badminton) games.
  • Game nights with your team.

Health & Wellbeing

  • In-house fitness trainer.
  • Supportive leave policy and employee-first practices.

Why Join NEXT

  • We're not your average workplace—we work hard, play harder, and celebrate every win.

  • Office Experience Coordinator

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Keller Executive Search Full time ৳156,000,000 - ৳180,000,000 per year

    This is a position within Keller Executive Search and not with one of its clients. Ready to elevate executive leadership at a global firm shaping top talent worldwide? Join Keller Executive Search as our proactive Executive Assistant and thrive in a high-energy, collaborative setting. In this role, you'll deliver top-tier support to senior executives,...

  • Customer Experience Executive

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Dawah Tours Full time ৳432,000 - ৳720,000 per year

    Assalamu 'AlaikumAlhamdulillah, we are Hiring: Customer Experience ExecutiveLocation: Rampura, DhakaJob Type: Full-time [On Site]Work Schedule:6 Days/Week [Sat-Thu, 10AM - 7PM]Salary: BDT 18, ,000Bonus:2 Festival Bonus +1 Umrah in 2-3 years.Join Our Mission to Serve PilgrimsAt Dawah Tours, we are driven by the noble mission of facilitating a seamless and...

  • Executive Business Partner

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Keller Executive Search Full time ৳15,000,000 - ৳20,000,000 per year

    This is a position within Keller Executive Search and not with one of its clients.Eager to keep a global executive search firm running smoothly while supporting dynamic teams? Become our Office Coordinator at Keller Executive Search and excel in a vibrant, team-oriented atmosphere. You'll manage office operations, coordinate logistics, and contribute to...

  • Client Relationship Executive

    1 day ago

    Dhaka, Dhaka, Bangladesh Este Medical Bangladesh Full time ৳60,000 - ৳120,000 per year

    Company DescriptionEste Medical Group, founded in Turkey in 1994, has grown into a global leader in the aesthetic industry. Este Medical Group offers cutting-edge cosmetic and healthcare services, ensuring the highest standards of customer care. Este Medical Group is led by Sam Cinkir, who also opened the first UK branch in 2015. Este Medical clients receive...

  • Executive Client Service

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Adency Limited Full time ৳15,000 - ৳20,000 per year

    Adency is Hiring: Client Service ExecutiveAdency, a forward-thinking advertising agency in Dhaka, is looking for an experiencedClient Service Executiveto join our team. If you are passionate about building strong client relationships and ensuring seamless project delivery, we want to hear from youAre you a master of:Relationship Management: Building and...

  • Client Relations Executive

    7 days ago

    Dhaka, Dhaka, Bangladesh HR Lab 360 Full time $104,000 - $130,878 per year

    Client Relations Executive – Front Desk at Banani, Dhaka.About UsWe're more than a healthcare provider - we're a trusted partner in people's lives. As one of the UK's leading names in healthcare, we pride ourselves on delivering exceptional care and a seamless experience for every patient who walks through our doors.Our Front Desk is the heartbeat of our...

  • Client Relationship Executive

    1 day ago

    Dhaka, Dhaka, Bangladesh HR Lab 360 Full time ৳900,000 - ৳1,200,000 per year

    Client Relationship Executive at Banani, Dhaka.About UsWe're more than a healthcare provider - we're a trusted partner in people's lives. As one of the UK's leading names in healthcare, we pride ourselves on delivering exceptional care and a seamless experience for every patient who walks through our doors.Our Front Office is the heartbeat of our...

  • Client Relationship Executive

    1 day ago

    Dhaka, Dhaka, Bangladesh Finesse Technology Ltd Full time ৳104,000 - ৳156,000 per year

    Job Context : We are seeking for highly motivated and detail-oriented executive o join our growing team. The successful candidate willbe responsible for communicating with client and analyzing through the processing methods.Job ResponsibilitiesCommunicating with US clients through email and phone call in a professional and timely manner.Resolve client and...

  • Business Support Assistant

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Keller Executive Search Full time $1,200,000 - $1,400,000 per year

    This is a position within Keller Executive Search and not with one of its clients.Ready to supercharge executive searches at a global firm impacting top talent worldwide? Join Keller Executive Search and thrive in a fast-paced, collaborative environment as our dedicated Administrative Assistant. In this role, you'll provide essential support to our executive...

  • Customer Experience Executive

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Sundora Full time ৳1,200,000 - ৳3,600,000 per year

    Sundora is HiringPosition Title: Customer Experience and Ecom ExecutiveWork Days: 6 days a weekWork Hours: 9:30am-6:30pmLocation: Banani 2Application procedure:Apply Here: Job Type: Full-Time (On-Site)Salary: Negotiable (Salary will be decided based on Experience and Performance throughout the Selection process)Benefits: Phone bill, Two Festival Bonuses,...