Customer Experience Executive

Assalamu 'Alaikum

Alhamdulillah, we are Hiring: Customer Experience Executive

Location
: Rampura, Dhaka

Job Type
: Full-time [On Site]

Work Schedule:
6 Days/Week [Sat-Thu, 10AM - 7PM]

Salary
: BDT 18, ,000

Bonus:
2 Festival Bonus +
1 Umrah in 2-3 years.

Join Our Mission to Serve Pilgrims

At Dawah Tours
, we are driven by the noble mission of facilitating a seamless and spiritually enriching Hajj and Umrah experience for our Muslim brothers and sisters. With sincerity and dedication, we strive to serve the Ummah and help those embarking on the blessed journey fulfill their spiritual goals. Insha Allah, we want the candidate to play a pivotal role in amplifying our digital presence, spreading our mission, and helping us inspire and support the community, all in pursuit of earning the pleasure of Allah subhanahu wa ta'ala.

Job Summary

We are looking for a Customer Experience Executive
 who will serve as the first point of contact for our clients. This role is all about building trust, ensuring customer satisfaction, and creating a smooth journey from inquiry to service delivery. You will handle phone calls, WhatsApp and social media communication, manage client queries, ensure a welcoming in-office experience, keep the customer data safe & secured.

Key Responsibilities

Client Communication & Support

• Answer inbound phone calls, WhatsApp chats/calls, and respond to client queries with professionalism and empathy.
• Make outbound calls to potential and existing clients to follow up on queries, bookings, and feedback.
• Respond promptly to website chat inquiries, email queries, and social media messages.
• Maintain a polite, warm, and solution-oriented approach to every customer interaction.

Customer Relationship Management

• Record and track customer complaints, ensure timely resolution, and escalate to management when required.
• Follow up with clients post-service to ensure satisfaction and collect feedback.
• Build long-term relationships with customers by providing consistent and reliable service.

Front Desk & In-Office Duties

• Welcome visitors and clients warmly, guide them through our products & services, and ensure they are comfortable.
• Provide detailed information about Hajj & Umrah packages, travel options, and related services.
• Be updated with the service of operations on a weekly basis & learn how the system works.
• Schedule and manage client meetings with top management.

Digital Communication Management

• Monitor and manage website product/service orders and coordinate with relevant teams.
• Respond to queries across social media platforms (Facebook, Instagram, etc.) in a timely and professional manner.
• Ensure accuracy and consistency of information shared across all communication channels.

Administrative Support

• Maintain an inventory of gift items, brochures, and office materials, ensuring they are updated and well-stocked.
• Keep client records, communication logs, and order details organized and up to date.
• Assist in preparing customer reports and insights for management.

Required Skills & Qualifications

• Education & Experience
• No fancy degree required;

• Prior experience in
  customer service, call center, travel agency, or hospitality
  will be an advantage.

• Skills & Qualities

• Excellent communication skills (Bangla required; English is a Plus).
• Confident in phone conversation and professional in online/offline communication.
• Strong listening and problem-solving ability with patience and empathy.
• Ability to handle multiple tasks (calls, chats, in-person clients) efficiently.
• Good knowledge of WhatsApp, social media, and basic computer operations (MS Office, Email, CRM software).
• Ability to work independently, handle multiple projects & work in flexible hours.

Last Date of Application: 10 October, 2025

We are hiring fast and reviewing applications continuously. The job may close early if we find the right candidate, so apply soon.

Disclaimer:

• We
  value Muslims
  from all walks of life and respect all Islamic Madhabs, including
  Hanafi, Salafi, Ahle Hadith
  , and others.
• We prioritize
  work ethic, experience, and creativity
  over formal degrees or educational qualifications.
• We appreciate and value your time & efforts in applications.
  Due to limitations of our capacities, we will only contact the shortlisted candidates for interview & next phase tasks.
• Please be informed that all applications will be kept confidential.
  No TA/DA
  will be provided in the process of recruitment. No monetary value is asked in the process of the recruitment.

If you have a deep passion for
customer service & experience
and a desire to serve the Muslim community, we invite you to be part of our team and help us make a lasting impact on the lives of pilgrims.

BarakAllahu Feekum.