Administrator, IT Operations Center

Gildan is leading the way in apparel manufacturing, with a strong portfolio of brands, including Gildan, American Apparel, Comfort Colors, GOLDTOE, and Peds. We've spent the last four decades perfecting the art of respectful apparel making, and the last 20 years implementing sustainable initiatives throughout our business.

Founded in Canada, we now operate out of roughly 30 locations worldwide across 12 countries and sell our products in 60+ markets globally with $3 billion in sales. Together with more than 45,000 employees, we are united in our vision of Making Apparel Better. Discover the full scale of Gildan and prepare to be surprised at

The IT Operations Center Administrator is responsible for monitoring Gildan`s global systems and software applications. The incumbent will ensure that systems and applications are running as expected. This role also assists with monitoring all data backups and batch schedules, the incumbent should also maintain an in-depth technical knowledge as well as a broad understanding of business unit processes and interdependencies in order to initiate actions regarding computer operations. Additionally, this role handles the diverse duties that support our global data centers.

Key Areas of Responsibility

• Monitors software applications and other IT business processes for technical issues.

• Assists with backup monitoring, restoration of files and offsite backup tape transfers.

• Assists with monitoring and maintenance of the data center facilities / equipment such as HVAC, generators and fire suppression systems.

• Takes ownership of technical incidents, ensuring all are appropriately resolved in a timely manner.

• Ensures all production and batch jobs are completed on time with minimal errors.

• Appropriately escalates issues to other IT teams when unable to resolve.

• Communicates status of issues with IT teams and business stakeholders electronically and verbally.

• Ensures deployment for the various software applications are carried out as instructed by business unit developers and any errors received are reported to the business unit developers.

• Ensures an Operations Status Report will accurately record all Operations activities for a given shift.

• Responds to inquiries with an in-depth understanding of the business unit processes.

• Maintains and keeps up to date policies and procedures for Gildan infrastructure.

• Ensures security is maintained over the Data Center at all times. 

Profile & Core Competencies

• At least Bachelor's Degree in Computer Science & Engineering or relevent Engineering background from a reputed public or private university

• 3 years experience in relevent filed.

• Knowledge of an ERP (JD Edwards E1 or World is an asset)

• Ability to handle multiple open support issues in a fast-paced environment.

• Ability to work independently with minimal oversight.

• Good analytical and problem-solving skills.

• Detail oriented and meticulous in completion of tasks.

• Strong organizational, and communication skills

• Good understand of X12 or EDIFACT EDI Transactions.

• Understanding of EDI Mapping, knowledge of Trusted Link Software an asset.

• Understanding of AS2 communications, knowledge of BizLink AS2 Software an asset.

• Strong interpersonal skills and desire to work with a wide variety of people.

• Written and oral skills in English.

• Join a publicly traded company dual-listed on NYSE and TSX with great potential
• Be part of a workplace where meaningful connections and teamwork are celebrated
• From local to international, be ready to work alongside a diverse group of colleagues
• Benefit from mentorship and continuous development opportunities
• Take advantage of our attractive benefits packages

We want to get to know you better Please include your transferrable skills and unique experience in your application to help us learn more about you.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.

We recognize the importance of diversity, equity, and inclusion to create a meaningful, collaborative work environment. As an inclusive employer, we value and embrace all the traits that make you uniquely you and seek to provide everyone with an equal chance to succeed. Because equity and inclusion matter at Gildan.

#FindYourFit at Gildan and tailor the future of your own career.