Contact Center Executive, Service Excellence

2 weeks ago

Dhaka, Dhaka, Bangladesh Praava Health Full time ৳1,500,000 - ৳3,000,000 per year

The major purpose of the Contact Center Executive is to handle inbound and outbound calls for the continuing support of the patients. He/ She is accountable for the delivery of high-quality professional services in accordance with the mission, core values, and purposes of Praava Health Ltd.

Key Responsibility Area:

● Obtains patient information for registration, appointment scheduling, and home sample collection.

● Document all call information according to standard operating procedures while serving patients in Inbound and Outbound calls.

● Managing Internal stakeholders

● Sales lead and focus on CC conversion

● Focus on service quality improvement and delivery

● Informs patients by explaining procedures, answering questions, and generally providing information about Praava and its services.

● Communicates with patients regarding changes to appointment schedules, new services, and ongoing discounts.

● Follow up customer calls where necessary.

● Promote Praava services by providing marketing communication materials to customers.

● Be updated with the latest information on different facilities and tariffs and persuade patients politely to avail diagnostics and medication facilities from Praava.

● Ensure to liaise tickets for all the issues/suggestions for both external & internal customers.

● Regular ensure to send SMS and email as per protocol

Qualifications:

● Current students or Graduation completed or Masters in any discipline

Experience:

● Minimum 6 months- 2 years of experience

● Preferably in Healthcare industry experiences

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