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Strategic Customer Development Manager
2 weeks ago
Description
Who is USP?
Standarized Language For Consistency (do Not Delete)
The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.
At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.
USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.
Brief Job Overview
The Strategic Customer Development Manager will be responsible for managing USP's business in Bangladesh, focusing on customer engagement across Small Molecules, Biologics, Excipients, Food, and Dietary Supplements. This role drives revenue growth by developing territory and account plans, monitoring performance trends, and maintaining a strong sales pipeline. The incumbent will strengthen existing customer relationships, identify new opportunities, and influence key decision makers to expand USP's presence. The position requires close collaboration with regional leadership, PROpS staff, and global teams to align with strategic initiatives and deliver customer-focused solutions. The manager will ensure accurate documentation in Salesforce, support marketing campaign execution, and actively participate in customer engagement forums. By staying informed of market trends and customer needs, the role ensures USP's products and standards remain relevant and valuable. Ultimately, this position plays a key role in achieving revenue goals and enhancing the overall customer experience in the territory.
How will YOU create impact here at USP?
As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.
Additionally, USP's People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.
The Strategic Customer Development Manager Has The Following Responsibilities
- This is a non-supervisory position wherein the incumbent will be responsible for the management of Bangladesh territory. The incumbent in this position will be responsible for all Customer Engagement activity within the region with a focus on USP's Program Units associated with, Small Molecules, Biologics, Excipients, Food & Dietary supplements accounts in the assigned territory.
- The Strategic Customer Development Manager will work with the Senior Director - Strategic Customer Engagement for the region - and other relevant PROpS staff to help develop and implement strategic sales plans and achieve revenue performance goals.
- This position will coordinate and manage USP products and solutions to support strategic initiatives and work closely with other SCD Managers, PROpS staff and the department head.
- Responsible for revenue growth in the assigned territory.
- Develop and maintain territory & account plan for future revenue growth, acquire knowledge and analyze territory sales data trends (revenue and units), customer segments, along with drivers and barriers impacting accounts and territory performance. Keep track of the progress to goals on a quarterly basis.
- Responsible for maintaining Salesforce adherence, in particular documenting progress on territory opportunities and assigned tasks.
- Maintain and strengthen existing customer relationships and develop new potential customer relationships. Ensure a consistent, strong sales pipeline and maintain a healthy prospect list.
- Responsible for identifying, capturing and influencing key decision makers, and influencers to adopt USP products and solutions while gaining understanding on customer needs and how USP may improve customer experience and ultimately increasing USP standards usage.
- Create and leverage high-valued relationships to increase USP's account penetration and the overall value of USP within each account by converting industry prospects into customers.
- Identify engagement opportunities to improve customer experience and work with the appropriate PROpS, scientific affairs, Global teams & relevant departments to implement, monitor and measure impact
- Participates in USP Customer engagement forums, visiting customers in-person, to educate customers on USP products and solutions
- Collaborate with USP's regional digital marketing team for timely marketing campaign execution.
- Staying abreast of market conditions that may impact on territory customer accounts and their purchasing behavior.
Who is USP Looking For?
Minimum Qualifications
The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:
- Bachelor's degree in Life Sciences, Pharmacy, Chemistry, Business Administration, or a related field.
- 8-10 years of experience in sales, business development, or strategic account management, preferably in the pharmaceutical, biotechnology, or food and dietary supplements sectors.
- Demonstrated success in driving revenue growth and managing key customer relationships.
- Strong communication, presentation, and negotiation skills.
- Proficiency in CRM systems (e.g., Salesforce) and ability to manage territory/account planning.
- Ability to travel regularly within Bangladesh to meet customers and support engagement activities.
- Should have distributor management experience
Additional Desired Preferences
- Master's degree or MBA in Business, Life Sciences, or related discipline.
- Progressive experience in sales or strategic account management with multinational organizations.
- In-depth understanding of pharmaceutical quality standards, regulatory environment, and industry practices.
- Experience collaborating with cross-functional and global teams to deliver customer solutions.
- Strong analytical and problem-solving skills with the ability to use data to drive decisions.
- Proven ability to influence senior stakeholders and decision makers within customer organizations.
- Prior experience working with international organizations, standards bodies, or regulatory agencies.
- Established professional network within the pharmaceutical, biotech, or food industries in Bangladesh.
- Strong project management skills with the ability to manage multiple initiatives simultaneously.
Supervisory Responsibilities
None, this is an individual contributor role.
Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.
Job Category
Sales & Marketing
Job Type
Full-Time
