Team Lead

1 week ago

Uttara Dhaka, Bangladesh StudyNet Pty Ltd Full time $70,000 - $120,000 per year

Company Description

StudyNet Pty Ltd is an Australian technology-based service provider specializing in international student placements and visa processing. We offer online services and information for potential students and professionals worldwide who are interested in studying in Australia. Our mission is to empower lives through education, making the journey of studying abroad seamless and excellent. We provide services that include international student placement, visa processing, and organizing Overseas Student Health Cover (OSHC).

Role Description

The Team Leader will be responsible for overseeing day-to-day operations at the Uttara branch, ensuring smooth delivery of counselling services, managing a team of counsellors, and maintaining service quality in line with Studynet's standards. The role requires leadership, mentoring, and operational management to achieve branch and organizational goals.

Key Responsibilities:

Team Management & Leadership

  • Lead, motivate, and support a team of counsellors and support staff.
  • Conduct regular team meetings, set performance targets, and track progress.
  • Provide training, guidance, and performance feedback to staff.
  • Ensure professional and customer-focused service delivery.

Counselling & Client Service

  • Oversee student counselling sessions, ensuring accurate guidance on study destinations, application processes, financial requirements, and documentation.
  • Support counsellors in complex cases and ensure compliance with organizational policies.
  • Monitor student satisfaction and address any issues promptly.

Operations & Administration

  • Manage daily branch operations and workflow.
  • Ensure timely submission and processing of applications and related documents.
  • Coordinate with Head Office and other branches for smooth operations.
  • Maintain accurate records, reports, and documentation.

Business Development & Targets

  • Assist in achieving branch enrolment and revenue targets.
  • Build and maintain strong relationships with students, parents, and partners.
  • Support in promotional activities, events, and workshops.

Compliance & Quality Assurance

  • Ensure compliance with organizational policies, partner universities, and visa regulations.
  • Monitor quality of counselling and adherence to ethical practices.
  • Identify areas of improvement and recommend solutions.

Qualifications

Key Requirements:

  • Bachelor's degree (Master's preferred) in Business, Education, or related field.
  • 3–5 years of experience in student counselling/education consultancy, with at least 1–2 years in a supervisory or team lead role.
  • Strong leadership and people management skills.
  • Excellent communication and interpersonal abilities.
  • Knowledge of international education systems, particularly Australia,
  • Ability to work under pressure and meet targets.
  • Proficiency in MS Office and CRM systems.

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