Team Lead- Seller Ops

1 week ago

Dhaka, Dhaka, Bangladesh Daraz Full time ৳104,000 - ৳130,878 per year

About Daraz :

Founded in 2015, Daraz is South Asia's leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz' vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit

Job Description:

We are seeking a detail-oriented
Team Lead- Seller Ops
to join our vibrant team, focusing on executing
Customer Care Initiatives across multiple "CRM channels"
. In this role, you will support the implementation of campaigns, manage communications, and help enhance customer engagement through effective channel management.

Key Responsibilities:

  • Oversee and guide a
    group of agents
    , handling recruiting, onboarding, and performance evaluation.
  • Ensure high standards of service and satisfaction are consistently met. Address and resolve complex seller issues and escalations.
  • Key performance indicators (KPIs) like
    call volume, response times, and seller satisfaction ratings should be tracked and analyzed. Compile performance reports and deliver them to upper management.
  • Manage
    contact center staffing
    , scheduling, and
    resource allocation
    to achieve service levels and operational objectives.
  • Conduct regular
    quality assessments
    and provide feedback to team members to enhance service quality and adherence to company policies.
  • Work closely with other departments to align contact center operations with overall business objectives and seller needs.
  • Develop and implement
    training programs
    to ensure staff are equipped with the skills and knowledge needed to excel in their roles.

Requirements:


• Bachelor's degree in any discipline from any reputed University/Institute


• Minimum 2 to 3 Years of proven working experiences in relevant field.


• Candidate having experiences in
call center/customer
services will get preference.


• Candidates with experience collaborating with "
Chinese management"
will be given strong preference.

  • Excellent Multitasking, Leadership and prioritizing skills.


• Excellent negotiation and problem-solving skills.


• Strong interpersonal and Communication skills.


• Proficient in MS-Office package.

What We Offer

  • International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group) and business growth.
  • A platform to learn from Alibaba's world-leading ecosystem.
  • Rigorous training and exposure in team management, leadership, business analytics, and operations.
  • An opportunity to train the next generation of business leaders in the 'tech' industry
  • Competitive salary and incentive package.

Application Deadline: 11th October 2025

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