Support Engineer – System

2 days ago

Badda Thana Dhaka, Bangladesh PRAN-RFL Group Full time ৳60,000 - ৳120,000 per year

PRAN-RFL Group, one of the largest and most diversified conglomerates in Bangladesh, is seeking a qualified and motivated individual for the position of
Support Engineer – System & Network
. This role is responsible for supporting and maintaining the organization's IT infrastructure, including system administration, network operations, and end-user support across various business units and locations. The ideal candidate will play a critical part in ensuring seamless IT service delivery within a fast-paced industrial and corporate environment.

Key Responsibilities

System Administration

  • Install, configure, and maintain Windows and Linux servers.
  • Administer Active Directory, Group Policy, DNS, DHCP, and file sharing systems.
  • Manage server performance, system backups, and virtualization platforms (e.g., VMware, Hyper-V).

Network Management

  • Configure and troubleshoot LAN, WAN, Wi-Fi, and VPN connections.
  • Manage routers, switches, and firewalls (e.g., Cisco, Mikrotik).
  • Monitor network performance and ensure high availability.
  • Coordinate with ISPs and vendors to maintain connectivity and resolve issues.

End-User Support

  • Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, and printers.
  • Install and maintain operating systems and essential software.
  • Track and resolve IT incidents through helpdesk systems.
  • Maintain IT asset inventory and user documentation.

IT Security & Compliance

  • Implement and manage endpoint security and antivirus solutions.
  • Apply regular updates and patches to systems and devices.
  • Support IT audits and ensure compliance with internal IT policies and external standards.

Educational Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience Requirements

  • 1 to 3 years of hands-on experience in IT support, system administration, or network operations.
  • Experience in manufacturing or large-scale enterprise environments will be considered an advantage.

Preferred Certifications

  • CCNA, MCSA, CompTIA Network+, RHCE, or equivalent.

Technical Skills

  • Strong understanding of system and network infrastructure.
  • Experience in Windows Server, Linux, Active Directory, DNS, DHCP.
  • Knowledge of routing, subnetting, VLANs, and network troubleshooting.
  • Familiarity with firewalls, VPNs, and backup systems.

Soft Skills

  • Strong problem-solving and analytical skills.
  • Effective communication and teamwork abilities.
  • Ability to manage multiple tasks and work under pressure.
  • Willingness to travel to factory or remote sites if required.

Compensation & Benefits

  • Competitive salary and benefits package.
  • Performance bonuses, festival bonuses, and other company benefits.
  • Learning and career development opportunities.
  • Exposure to large-scale enterprise IT systems and infrastructure.

How to Apply

Interested candidates are requested to submit their CV to

and please mention
"Application for Support Engineer"
in the subject line of your email.

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