IT Support Engineer

5 days ago

Dhaka, Dhaka, Bangladesh Bashundhara Sports City Full time ৳1,200,000 - ৳3,600,000 per year

Department:
IT – Bashundhara Sports City

Experience:
2–4 Years in Application Development / IT Support

Location:
Dhaka, Bangladesh

About the Role

We are looking for a proactive and detail-oriented
IT Support Engineer
to join our dynamic IT team at
Bashundhara Sports City
. The ideal candidate will play a key role in
CRM/ERP implementation
, cross-department coordination, and ensuring smooth project execution through structured documentation and vendor collaboration.

If you have experience working with
enterprise systems, data testing, and reporting tools
, this role offers the perfect opportunity to grow within a fast-paced, technology-driven environment.

Key Responsibilities

  • Support end-to-end
    CRM/ERP implementation
    , including requirement gathering and documentation (BRDs, workflows, ERDs).
  • Conduct
    dummy data testing
    , identify bugs, and maintain structured issue logs for vendor follow-up.
  • Act as a bridge between
    business teams, vendors, and the PMO
    to align deliverables with requirements.
  • Coordinate and document
    knowledge transfer sessions
    to streamline departmental workflows.
  • Provide
    first-level support
    for reported application issues and escalate where necessary.
  • Prepare and present
    reports and dashboards
    using Excel, Power BI, or other reporting tools.

Required Skills & Expertise

  • Bachelor's degree in
    Computer Science, Information Technology,
    or a related field.
  • 2–4 years of relevant experience in
    application development or IT project support
    .
  • Familiarity with
    enterprise applications
    , CRM/ERP systems, and
    project management standards
    .
  • Strong analytical and troubleshooting abilities.
  • Working knowledge of
    Excel, Power BI
    , and data visualization/reporting tools.
  • Understanding of
    database management
    and issue tracking systems.

Personal Attributes

  • Team-oriented mindset with a focus on
    collective success
    .
  • Strong
    communication, coordination, and problem-solving
    skills.
  • Self-motivated, detail-focused, and organized.
  • Passionate about technology and continuous learning.

You'll Work Closely With

  • Internal:
    IT Department, Business Units (SBU)
  • External:
    Vendors and Technical Partners

If you're ready to contribute to innovative IT projects at
Bashundhara Sports City
, we'd love to hear from you

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