Customer Support Executive
2 days ago
Job Title: Customer Support Executive
Company: AmarSolution
Location: Uttara, Dhaka, Bangladesh
Employment Type: Full-time
About AmarSolution:
AmarSolution is a leading software solutions provider in Bangladesh, delivering high-quality products and dedicated support to our clients in retail, wholesale, and restaurant businesses. We value teamwork, professionalism, and customer satisfaction above all.
Job Responsibilities:
• Handle customer queries via phone, email, and chat in a timely and professional manner.
• Provide accurate information and guidance regarding company products and services.
• Log, track, and follow up on customer issues until resolution.
• Collaborate with the technical team to ensure smooth issue resolution.
• Maintain a positive and empathetic attitude toward customers at all times.
• Prepare daily/weekly reports on customer issues and feedback.
Requirements:
• Bachelor's degree (preferred) or equivalent experience in customer service or related field.
• Strong communication skills in both Bangla and English.
• Ability to work under pressure and manage multiple tasks.
• Basic knowledge of computer software and applications.
• Prior experience in customer support (preferred but not mandatory).
Available Work Shifts:
• 9:00 AM to 6:00 PM
• 3:30 PM to 12:30 AM
Salary & Benefits:
• Competitive salary based on experience.
• Performance-based incentives.
• Friendly and supportive work environment.
• Career growth opportunities.
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