Senior Executive, Customer Services

6 days ago

Dhaka, Dhaka, Bangladesh Avery Dennison Full time
Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at 

AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, BANGLADESH, INDONESIA, JAPAN, SINGAPORE, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.

Job Description

Maintenance & Troubleshooting:

  • Achieve monthly, quarterly & yearly sales, productivity, CCR & flexibility targets.
  • Maintain Customer Services KPIs.   
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Ensure all customer queries are answered on time; escalate issues to appropriate team members.
  • Selling products and solutions. 
  • Possessing excellent product knowledge to enhance customer support and selling.
  • Self motivated dedication towards specific set goals.

Project & Compliance:

  • Support execution of plan projects and special assignments.

Technical Expertise:

  • Office/Google workspace tools.
  • ERP/ORACLE.
  • Basic+ spreadsheet handlings.
  • Regular expertise of computing & cloud.
Qualifications

Minimum Qualifications:

  • Education: Business graduate from any reputed University.
  • Experience: 4-6 years in manufacturing maintenance, preferably in compliant factories.

Preferred Skills:

  • Strong problem-solving and team management skills.
  • Positive attitude towards managing customers
  • High level of communication, negotiation, planning skills.
  • Willing to travel different places where our customers have their factories
Additional Information

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

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