Customer Success Coordinator to the Chief Customer Officer

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Join us and become part of a company that's empowering people to unlock their digital potential

Introduction
We're looking for a fast-moving, detail-obsessed Executive Assistant to support our Chief Customer Officer at a high level. You'll operate as a force multiplier—anticipating needs, managing complex logistics, and executing quickly with precision and professionalism.

Job Responsibilities
Calendar & Meeting Management:
Own and optimize the CCO's calendar, proactively managing shifting priorities, high-stakes meetings, and recurring team cadences.Schedule and coordinate cross-functional meetings, customer touchpoints, and executive briefings.Ensure all meetings are high-impact through detailed prep, agendas, and timely follow-ups

Travel & Logistics:
Plan and manage domestic and international travel, including flights, hotels, ground transport, and itineraries.Handle last-minute changes and travel complications with speed and poise

Stakeholder Coordination:
Communicate directly with internal and external stakeholders to coordinate activities, follow-ups, and deliverables.Drive accountability across teams to ensure actions are completed and updates are shared

Customer Engagement Support:
Assist with writing polished, professional customer communications.Track engagement across strategic accounts, helping to mitigate escalations and follow through on commitments

Business Operations & Communication:
Support operational reporting, internal communications, team meetings, and transformation programs.Help drive execution of the CCO's communication plan—including newsletters, all-hands meetings, and social media

Execution & Prioritization:
Ruthlessly prioritize across multiple streams of work.Be a self-starter who thrives in a fast-paced SaaS environment and handles ambiguity with confidence.

Knowledge And Experience

• 5+ years as an Executive Assistant/Business Coordinator/Project Manager supporting senior executives
• Proven ability to manage complex calendars, book travel, and coordinate with internal and external stakeholders
• Strong written communication skills with a professional tone and attention to detail
• Tech-savvy with experience using tools like Google Workspace, Zoom, Slack, and project management tools
• Bonus: Experience in a SaaS or Customer Success organization.

Education
Bachelor's degree in Business, Communication, or related field.

Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow.

As part of our commitment to you, here are other benefits and perks you can expect:

• Best-in-class compensation plans
• Two annual festival bonuses
• Recognition and rewards programs
• Vacations days
• Annual Work/Service Anniversary Leave
• Parental leave (both maternity and paternity)
• Health insurance
• Reproductive benefits for both parents
• Volunteering opportunities to make a difference
• Chance to work alongside our incredible global team
• Free communal transport facilities inside Dhaka to and from the office
• Free catered lunch every day

At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.