Customer Relationship Officer

2 weeks ago

Dhaka, Dhaka, Bangladesh Basumati Construction Limited Full time ৳250,000 - ৳500,000 per year

Requirements

Education
  • Bachelor of Business Administration (BBA), Bachelor/Honors
Experience
  • 2 to 3 years
  • The applicants should have experience in the following business area(s):
    Hospital, Immigration and Education Consultancy Service, Medical Equipment, Real Estate, Call Center
  • Freshers are also encouraged to apply.
Additional Requirements
  • Age 22 to 30 years
Responsibilities & Context

Our customer relationship Officer (CRO) is responsible for maintaining and improving customer relationships to ensure customer satisfaction, generate sales and customer retention.

Key Responsibilities:

  • Building relationships: Establishing and maintaining positive relationships with customers.

  • Providing support: Responding to customer inquiries, resolving customer issues, and providing information and advice.

  • Analyzing data: Analyzing customer data to identify patterns and insights.

  • Developing strategies: Developing strategies to meet customer needs and expectations.

  • Collaborating with other departments: Working with other departments to improve the customer experience.

  • Monitoring competitors: Monitoring the organization's business competitors to improve the organization's business operations.

  • Conducting surveys: Conducting quality assurance surveys to determine customer satisfaction.

  • Promoting the company: Participating in meetings, trade fairs, and events to promote the company's products and services

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka

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