Customer Success Manager

3 days ago

Dhaka, Dhaka, Bangladesh TextileGenesis Full time ৳300,000 - ৳600,000 per year

Designation – Customer Success Manager

Location - Bangladesh

TextileGenesis is a pioneering traceability platform custom built for the textile ecosystem. Our system creates radical transparency from fiber - to - retail, and ensures authenticity & provenance of sustainable textiles against generics. The pioneering system engages all 5 - 6 tiers of the supplier ecosystem to create unprecedented traceability through the use of Fibercoins. TextileGenesis has won major innovation awards and is emerging as market-leader when it comes to full supply chain traceability in the fashion industry.

In 2023, Lectra (Technology leader in the Fashion Industry with a Euro 500M turnover based in France) entered into a partnership with TextileGenesis. As we now scale our operations, we are looking for world-class talent to lead our customer engagements across the world.

TextileGenesis is currently expanding its customer engagement team in Bangladesh, and is looking for strong project leaders who want to be part of the revolution in creating sustainable and traceable supply chains in the fashion and textile industry. We are looking for high achievers who are passionate about working at the intersection of sustainability, technology, and driving change in the fashion textile industry; team players and leaders who stay ahead of the curve when it comes to delivering customer excellence.

Sustainability/Traceability Project Leader requires you to be/have:

  • Excellent written and oral communication
  • Excellent analytical and presentation skills
  • Excellent leadership and organisational skills
  • Experienced in managing and leading projects
  • Able to work with cross-functional teams and independently
  • Able to analyse and predict situations, and be proactive in handling unforeseen challenges
  • Proven track record of successfully achieving or over achieving the targets
  • 5 +years of work experience in fashion/sustainability is a must, Engineering/MBA from Tier-1/2 schools is a plus

As a Sustainability/Traceability Project leader, you will be working closely with the VP of Customer Success to support the fashion brands understand and deploy our traceability platform. You will play a key role in training and on-boarding the suppliers, and provide support wherever necessary, ensuring the end-to-end management of the traceability programs with our global brand accounts.

You will be required to collaborate closely with cross-functional teams from sustainability, sourcing and supply chain, IT, communications & business development, to supporting clients from around the world. Ability to build strong customer relationships with people from diverse business and cultural backgrounds is a key prerequisite. Strong communication skills & willingness to listen with an open mind will be key to succeed in this role.

We are growing fast and aim to double our customer engagement team within a year. We have a highly diverse culture with folks from technology, sustainability, supply chain, fashion and consulting background. The core values that bind us all is the willingness to challenge the status quo, to think from 'first principles' to solve challenging problems, and have an open, work hard and play hard culture. We encourage entrepreneurial mind-set and are a very flat organisation.

  • Senior Customer Success Manager

    3 days ago

    Dhaka, Dhaka, Bangladesh Optimizely Full time ৳90,000 - ৳120,000 per year

    At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our...

  • Customer Success Specialist

    2 weeks ago

    Dhaka, Dhaka, Bangladesh AdPlay Technology Full time ৳40,000 - ৳80,000 per year

    Customer Success Specialist (AI Solutions))Location:Banani, DhakaEmployment Type:Full-time, On siteAdPlay Technology Ltd is a digital advertising technology company empowering brands and agencies with innovative solutions that shape the future of marketing and entertainment. From programmatic DSP and AI-powered marketing automation to gamification, we help...

  • Customer Success Associate

    5 days ago

    Dhaka, Dhaka, Bangladesh PrimeSync Full time ৳1,200,000 - ৳1,500,000 per year

    Location:Bashundhara R/A, DhakaType:Full-Time (Night Shift)Company:PrimeSyncAbout PrimeSyncPrimeSync is aUSA-based AI tech companychanging how businesses talk to their customers — usingAI-powered voice agents.We work with global clients to make customer support smarter, faster and more human.Now, we're growing ourBangladesh operations— and looking for...

  • Client Success Lead

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Maven24 Digital, Inc Full time ৳60,000 - ৳120,000 per year

    ABOUT THE TEAMAre you inspired by the evolving world of digital, AI & meta technologies? Are you eager to stay at the forefront by solving real-world challenges and driving innovation? Join us at Maven24, where we're a team of entrepreneurs, innovators, technologists, and action-takers who fearlessly embrace challenges. We're dedicated to knowledge, working...

  • Customer Sales

    5 days ago

    Dhaka, Dhaka, Bangladesh Emirates Full time ৳10,000 - ৳50,000 per year

    Job PurposeCoach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual, retail office and network targets and Commercial objectives.Lead the day to day operations of the team and ensure that all customers are provided with excellent customer service. Ensure the retail office team...

  • Customer Experience Agent

    2 weeks ago

    Dhaka, Dhaka, Bangladesh A.P. Moller - Maersk Full time ৳150,000 - ৳450,000 per year

    Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning...

  • Customer Experience Agent

    2 weeks ago

    Dhaka, Dhaka, Bangladesh A.P. Moller - Maersk Full time ৳600,000 - ৳1,200,000 per year

    Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning...

  • Customer Support Enablement Associate

    7 days ago

    Dhaka, Dhaka, Bangladesh Field Nation Full time ৳360,000 - ৳540,000 per year

    Who we are: Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by...

  • Customer Support Enablement Associate

    1 week ago

    Dhaka, Dhaka, Bangladesh Field Nation Full time ৳45,000 - ৳65,000

    Who we are:Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by...

  • Associate Customer Service Specialist

    5 days ago

    Dhaka, Dhaka, Bangladesh Medtronic Full time ৳1,200,000 - ৳3,600,000 per year

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeResponsibilities may include the following and other duties may be assigned.Represents company to...