Customer Success Manager

4 days ago

Dhaka, Dhaka, Bangladesh TextileGenesis Full time

Designation – Customer Success Manager

Location - Bangladesh

TextileGenesis is a pioneering traceability platform custom built for the textile ecosystem. Our system creates radical transparency from fiber - to - retail, and ensures authenticity & provenance of sustainable textiles against generics. The pioneering system engages all 5 - 6 tiers of the supplier ecosystem to create unprecedented traceability through the use of Fibercoins. TextileGenesis has won major innovation awards and is emerging as market-leader when it comes to full supply chain traceability in the fashion industry.

In 2023, Lectra (Technology leader in the Fashion Industry with a Euro 500M turnover based in France) entered into a partnership with TextileGenesis. As we now scale our operations, we are looking for world-class talent to lead our customer engagements across the world.

TextileGenesis is currently expanding its customer engagement team in Bangladesh, and is looking for strong project leaders who want to be part of the revolution in creating sustainable and traceable supply chains in the fashion and textile industry. We are looking for high achievers who are passionate about working at the intersection of sustainability, technology, and driving change in the fashion textile industry; team players and leaders who stay ahead of the curve when it comes to delivering customer excellence.

Sustainability/Traceability Project Leader requires you to be/have:

  • Excellent written and oral communication
  • Excellent analytical and presentation skills
  • Excellent leadership and organisational skills
  • Experienced in managing and leading projects
  • Able to work with cross-functional teams and independently
  • Able to analyse and predict situations, and be proactive in handling unforeseen challenges
  • Proven track record of successfully achieving or over achieving the targets
  • 5 +years of work experience in fashion/sustainability is a must, Engineering/MBA from Tier-1/2 schools is a plus

As a Sustainability/Traceability Project leader, you will be working closely with the VP of Customer Success to support the fashion brands understand and deploy our traceability platform. You will play a key role in training and on-boarding the suppliers, and provide support wherever necessary, ensuring the end-to-end management of the traceability programs with our global brand accounts.

You will be required to collaborate closely with cross-functional teams from sustainability, sourcing and supply chain, IT, communications & business development, to supporting clients from around the world. Ability to build strong customer relationships with people from diverse business and cultural backgrounds is a key prerequisite. Strong communication skills & willingness to listen with an open mind will be key to succeed in this role.

We are growing fast and aim to double our customer engagement team within a year. We have a highly diverse culture with folks from technology, sustainability, supply chain, fashion and consulting background. The core values that bind us all is the willingness to challenge the status quo, to think from 'first principles' to solve challenging problems, and have an open, work hard and play hard culture. We encourage entrepreneurial mind-set and are a very flat organisation.

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