Manager, Customer Relationship Management

24 hours ago

Dhaka, Dhaka, Bangladesh BRAC-Aarong Full time

Job Responsibilities:

  • Manage day-to-day operations of My Aarong Rewards and Club Taaga loyalty programs including registration management, resolving technical system issues, customer service issues, and campaign deployments.
  • Ensure membership base growth through initiatives and build subsequent loyalty through repeat purchases, growth of average basket value, and overall customer lifecycle management.
  • Design and implement special events to reach prospective and existing members as well as develop marketing techniques that will drive new customer acquisition.
  • Plan and execute seasonal partnership campaigns and promotional offers for loyalty members.
  • Keep the membership base updated on the latest campaigns through multi-channel marketing strategies.
  • Design micro-segmentation campaigns using recency, frequency, monetary (RFM) methods, and ensure 'always on' personalized communications.
  • Provide management insightful data on membership base through periodic presentations and reports.
  • Oversee the voice of customer management through call center and feedback channels. Ensure management level reporting.
  • Drive ongoing market research and product development projects.

Safeguarding Responsibilities:

  • Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme's goals on safeguarding implementation
  • Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment
  • Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action
  • Follow the safeguarding reporting procedure in case any reportable incident takes place, and encourage others to do so

Qualifications:

Education:

A Bachelor Degree (preferably a BBA) from any reputed university

Experience Requirements:

Minimum 5 years of work experience in Customer Relationship Management (CRM) preferable.

Preferred Qualifications:

  • Knowledge of marketing strategies, online/offline media, digital marketing tools, e-commerce, and project management.
  • Understanding of budgeting and campaign management.
  • Excellence in multitasking, planning, and evaluation.
  • Must have effective communication, interpersonal, and negotiation skills

Salary and Benefits:

Salary:
As per company policy

Other benefits:
Provident Fund, Gratuity, Festival Bonus, Performance Bonus, Health & Life Insurance and others etc.

Job Location:
Dhaka

Application Deadline: December 28, 2025

BRAC believes that everyone we work with including our staff, programme participants, partners, and the communities have the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation including sexual exploitation and abuse (SEA). We uphold human dignity and inclusion for all, regardless of age, race, religion, gender, disability, ethnic origin, or socio-economic condition. We are an equal opportunity employer. We especially encourage those who have shown resilience—who have faced personal struggles, bounced back, and kept pushing forward—to apply.

  • Customer Relationship Officer

    3 days ago

    Dhaka, Dhaka, Bangladesh Astha Care & Wellness Ltd. Full time

    Astha Wellness & Care Ltd. is seeking a friendly, responsible, and customer-orientedCustomer Relationship Officer (CRO)to manage customer communication and ensure an excellent service experience. The ideal candidate will play a key role in building strong relationships with customers through effective communication and problem-solving.Key...

  • Account Relationship Manager

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Axentec PLC Full time

    Company DescriptionAxentec PLC, a subsidiary of Robi Axiata, is a leading provider of connectivity and cloud technology solutions, delivering innovative enterprise business solutions. The company focuses on driving business success by integrating cutting-edge technologies and inspiring growth for its clients. Axentec offers a diverse portfolio of services,...

  • Customer Relationship Officer

    7 days ago

    Dhaka, Dhaka, Bangladesh Expert Tours Full time

    Job Title:Customer Relationship Officer (Female) Location:Bangla Motor, Dhaka Job Type:Full-timeAbout Expert Tours:Expert Tours is a trusted name in the travel and education consultancy industry, helping thousands of clients successfully travel and study abroad across Europe, UK, Canada, Australia, and other first-world countries. We offer visa processing,...

  • Assistant Relationship Manager

    3 days ago

    Dhaka, Dhaka, Bangladesh IDLC Finance PLC Full time

    Job ContextWe are currently seeking an experienced professional to join this team in the role ofAssistant Relationship Manager, Corporate Division.Job Description / ResponsibilityPreparation of credit appraisal reports and also doing all the tasks associated with it including financial statement analysis and initial risk assessment of each of the...

  • Customer Success Manager

    24 hours ago

    Dhaka, Dhaka, Bangladesh TextileGenesis Full time

    Designation – Customer Success ManagerLocation - BangladeshTextileGenesis is a pioneering traceability platform custom built for the textile ecosystem. Our system creates radical transparency from fiber - to - retail, and ensures authenticity & provenance of sustainable textiles against generics. The pioneering system engages all 5 - 6 tiers of the...

  • Customer Relationship Executive

    3 days ago

    Dhaka, Dhaka, Bangladesh MH Global Group Full time

    Job Summary :MH Global Group is a versatile organization with a strong focus on education and career support. As part of its commitment to empowering students, the group also operates MIE English Academy, a leading institution for language and communication training.We are currently seeking a Customer Relations Executive (CRE) for our MIE English Academy,...

  • Senior Relationship Manager, Priority

    24 hours ago

    Dhaka, Dhaka, Bangladesh Standard Chartered Full time

    Job SummaryTo position the branch as an effective retail sales and service outlet by providing superior client service for increasing the client base and achieving the branch asset & liability targets for Premium Clients segment.Assist the BM/ BOSM to ensure that all the Group & Local Regulatory guidelines are adhered to during branch...

  • Customer Relationship Executive

    3 days ago

    Dhaka, Dhaka, Bangladesh Bdjobs Full time

    MASTUL Foundationis looking forCustomer Relationship Executive (Communication Dept)Job Description / ResponsibilityMASTUL Foundation is seeking a highly experienced and results-drivenCustomer Relationship Executive (Communication Department).Key Responsibilities:Receive phone calls, respond to donors in social media and keep track of all donor...

  • Customer Service Manager

    24 hours ago

    Dhaka, Dhaka, Bangladesh PALMPAY LIMITED Full time

    About PalmPayPalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan,...

  • Customer Relationship Officer

    3 days ago

    Dhaka, Dhaka, Bangladesh Bdjobs Full time

    Bangladesh Software Development (BSD)is looking forCustomer Relationship OfficerJob Description / ResponsibilityLocation:Onsite, Dhaka, BangladeshWorking Days: Saturday to ThursdayWorking Hours: 10:00 AM – 7:00 PMResponsibilities:Build and maintain relationships with clients.Handle customer inquiries and provide support.Coordinate with internal teams to...