Manager - Customer Service- For MEDLOG Bangladesh Private Limited- Job ID: 1440636

1 day ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

MEDLOG Bangladesh Private Limited
is looking for
Manager - Customer Service

Job Description / Responsibility

One of the leading Multinational Logistic Company invites applications from qualified candidates for the following posts. We are looking for a dynamic, diligent Customer Service Manager with sound Shipping knowledge.

Key Job Responsibilities

  • Maintains interaction with Agents, Consignees, Shipping Companies, Government Agencies and other stakeholders in the Maritime Industry on customer services related activities
  • Ensures management of internal customers for superior and excellent service delivery
  • Authorizes all prepayment and Government Agencies holds.
  • Work with the project team on customer experience projects to ensure successful roll out.
  • Ensure successful implementation of any new process introduced by Management for Customer Service-related activities.
  • Performs any other related activities, as designated by the Chief Commercial Officer

Educational Requirements

  • Master of Business Administration (MBA)
  • Minimum BBA graduate in Management Major from any reputed public/private university.
  • An MBA will be added as an advantage.

Experience Requirements

  • 5 to 7 year(s)
  • The applicants should have experience in the following business area(s):
  • Freight forwarding

Additional Requirements

  • General Skill:
    Must be fluent in English, Sound MS Office knowledge, Good with using various software, team player.
  • Specialized Experience:
    Minimum of 5-7 years of experience related to job.

Knowledge Required:

  • Requires a comprehensive understanding of container terminal operations, especially vessel cargo logistics, hazardous cargo, break-bulk and special cargo handling requirements and equipment.
  • Thoroughly familiar with the strict implementation of customer service
  • Advanced computer skills with a sound understanding of modern terminal planning and control systems.
  • Ability to work under pressure, anticipates potential problems and diagnoses, evaluate and resolve logistical problems as they happen to meet operational performance objectives and deadlines.
  • Have effective customer service skills.
  • Provide leadership and ensure cooperation and support from employees and contractors in all areas of terminal operations to achieve operational objectives of the business using a teamwork approach.
  • Effective negotiation and conflict resolution skills combined with good counselling and listening skills.
  • Well-developed English oral, written communications and report writing skills
  • Previous experience of working in a multi-cultural environment is an advantage.
  • Requires capability to anticipate problems by recognizing the key issues in problems and creating contingency plans and alternative solutions.

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