Marketplace Onboarding Coordinator

Who we are:

Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.

Why is this role important to Field Nation? 

The Marketplace Onboarding Coordinator will be responsible for coordinating Provider activities, including marketplace Provider and Service Company verification, Berbix identity verification, and onboarding. Key to this role is being able to remove barriers for new Providers and make recommendations to remove friction during the onboarding experience. Responsibilities include handling marketplace provider cases and queues and assisting new Providers and Service Companies with quickly and seamlessly onboarding onto Field Nation. The Marketplace Onboarding Coordinator must be able to clearly identify friction in the onboarding experience and remove blockers, accelerate user adoption through advising Providers on product features. This position will also offer the chance to work in a fast-paced, high growth environment where innovative ideas are encouraged and collaboration is a must. This position is located in Dhaka and reports to the Assistant Manager, Marketplace Provider Onboarding.

• Responsible for new Provider marketplace conversion rates and time to access for new Provider and Service Company customers
• Assist new Providers with onboarding onto Field Nation
• Consult with early High Value Providers and Service Companies to understand their business objectives and goals 
• Set, communicate, and track against internal and external timelines to ensure successful onboarding
• Collaborate with several internal departments including Sales, Customer Success, Product Management, and Marketing
• Serve as an escalation point of contact during Provider and Service Company onboarding
• Make effective decisions when presented with multiple options for how to progress with the project 
• Effectively communicate program recommendations to relevant stakeholders
• Produce accurate and timely reporting of program status throughout its life cycle
• Work under moderate supervision with some latitude for independent judgment
• Measure, analyze and report key trends in program performance and drive opportunities to improve

• Excellent communication skills (verbal and written) with a consultative style
• Detail oriented and organized
• Must be comfortable using Microsoft Excel
• Ability to clearly present material and recommendations 
• A highly motivated team player with a proactive approach to work
• A finisher/completer with high level of personal ownership of team performance
• Self-driven, results oriented with a positive outlook, and a clear focus of high quality and business profit
• Able to work well with colleagues within different areas of expertise
• Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure

• This is a full-time, hybrid position, We come into the office on Mondays & Tuesdays.
• Shift: 9 hours/day – 5 days per week (Mon-Fri)
• Hours generally range from 8pm-5am (can vary due to daylight savings in the U.S.)

• Uttara, Dhaka, Bangladesh (Hybrid)

• BDT 35, ,000 Monthly

• Mobile bill
• Gym Membership
• Medical Insurance
• Festival bonus
• Performance Reward Bonus
• Gratuity benefit.
• Lunch/Dinner Facilities: Fully Subsidized
• Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.
• Friendly work environment. Flexible leave/vacation policy.
• A great learning opportunity.
• Opportunity to work with cross-cultural teams with the USA.
• Annual performance evaluation and increment.
• Semi-annual reflection opportunities - because growth is the name of the game
• Employee Drop Off - we've got your commute covered

Why Field Nation?

At Field Nation, we are breaking the barriers to work and enabling the gig economy. We're a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019 and a Top 150 Workplace in 2020, 2021 & 2022. We look to hire extraordinary people and provide them with extraordinary benefits.