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Manager, Technology Account Management
3 weeks ago
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Technology Account ManagementOverview:The Technology Account Management South Asia Team play a crucial role in building and maintaining strong client relationships to drive business growth and customer satisfaction. The TAM Analyst will work closely with internal teams, banking partners, and third-party processors, providing technical and strategic support to ensure the successful deployment of Mastercard's products and services. This role requires a blend of technical expertise, business acumen, and leadership skills to identify opportunities, guide complex projects, and ensure seamless service delivery. While not directly managing projects, the TAM will be responsible for monitoring progress, identifying bottlenecks, and ensuring timely resolution.
The Technology Account Management will provide support for the successful implementation and delivery of Mastercard's core and emerging product solutions—including credit, debit, prepaid, and digital products such as MDES, 3DS, SoftPOS, mPOS, Gateway, InControl, remittance, and processing services.
This individual will play a pivotal role in leveraging Mastercard's platforms and vendor solutions to drive customer program implementations, working closely with customers, partners, vendors, and cross-functional internal teams. The role requires subject matter expertise in the payments ecosystem, including system integration, processing, and regional market knowledge.
Role:
- Support and manage end-to-end delivery of Mastercard products and services across issuing and acquiring domains within the India market.
- Collaborate with Account Management, Market Development, Product, Engineering, and other internal teams to align delivery priorities and ensure successful execution of customer programs.
Oversee the technical design and implementation of customer projects, ensuring alignment with Mastercard standards and customer requirements.
- Establish and nurture strong working relationships with customer stakeholders, including technical contacts and executive decision-makers.
- Monitor ongoing projects, ensuring alignment with customer expectations. Identify bottlenecks and proactively implement solutions with internal teams.
- Communicate relevant Mastercard updates regarding rules, product enhancements, tools, and services to customers.
- Drive compliance with Mastercard's technology requirements and ensure high levels of customer satisfaction with operational and integration outcomes.
- Serve as a trusted advisor to customers, bridging business and technology requirements while driving continuous improvement.
All about you /Experience:
- Mid-career with a of proven experience in the payments industry, financial technology, or banking, ideally in customer delivery, solution implementation, or technical program management roles.
- Proven expertise in payment networks, card issuance and acquiring, mobile and e-commerce technologies, authorization, clearing, settlement, fraud/risk management, EMV, and contactless solutions.
- Experience in a customer-facing role, engaging with clients, understanding their needs, and delivering tailored solutions.
- Demonstrated project management capabilities and a successful track record of delivering complex, cross-functional initiatives.
- Excellent interpersonal, written, and verbal communication skills with the ability to influence and collaborate across multiple levels and functions.
- High learning agility, intellectual curiosity, and the ability to operate effectively in ambiguous, fast-paced environments.
- Bachelor's degree in Information Technology, Computer Science, or a related field; relevant industry certifications are a plus.
Is This You?
Do you thrive in a fast-paced, customer-facing environment?
Are you naturally curious about technology and emerging trends?
Can you bridge the gap between business needs and technical solutions?
Are you skilled at building relationships and leading cross-functional teams?
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
