Senior Officer, Customer Services

2 weeks ago

Dhaka, Dhaka, Bangladesh Avery Dennison Full time $40,000 - $80,000 per year

Company Description
We are materials science and manufacturing company specialized in the design and manufacture of a wide variety of labeling and functional materials. Our expertise and global scale enable us to deliver innovative, sustainable and intelligent solutions to customers all over the world.

We are a global company with locations in over 50 countries, and we employ approximately 36,000 people worldwide.

We provide branding and information labeling solutions, including pressure-sensitive materials, radio-frequency identification (RFID) inlays and tags, and a variety of converted products and solutions. We design and manufacture a wide variety of labeling and functional materials that enhance branded packaging, carry or display information that connects the physical and the digital and improve customers' product performance.

We lead in serving a vast array of industries worldwide, including home and personal care, apparel, e-commerce, logistics, food and grocery, pharmaceuticals and automotive.

Learn more at

Job Description
Key Responsibilities:

  • Achieve monthly, quarterly & yearly sales, productivity, CCR & flexibility targets.
  • Maintain Customer Services KPIs.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Ensure all customer queries are answered on time; escalate issues to appropriate team members.
  • Selling products and solutions.
  • Possessing excellent product knowledge to enhance customer support and selling.

Qualifications

  • Business graduate from any reputed University.
  • 2-3 years in manufacturing maintenance, preferably in compliant factories.
  • Positive attitude towards managing customers
  • High level of communication, negotiation, planning skills
  • Willing to travel different places where our customers have their factories

Additional Information

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

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